eBusiness Policy Support Framework Presented to Prof. Dr. Eduard Heindl Presented by Mohammed Riyaz Ahmed, BCM SS 2012 This paper is completely based on the Research study by Rimantas Gatautis, Elena Vitkauskaite

Definition:  Integration of information and communications technologies (ICTs) into business operations.  Potentially redesigning its business processes around ICT.  Completely reinventing its business model e-business is  Businesses run on the Internet,  Utilizing Internet technologies to improve the productivity,  Utilizing Internet technologies to improve profitability of a business. What do you think is eBusiness?

The impact of eBusiness can be mapped along three dimensions:  Business functions,  Structure and composition of sectors, and  Regional or spatial aspects of economic and business processes

52% of the companies observed positive effects from ICT in the area of Customer Service In telecommunications, the figure rises as much as 75% Only a minority of a report negative effects in any of the business areas surveyed. Figure 1: Perceived ICT impact on the business Source: eBusiness (2006)

Connectivity and basic ICT uptake have evidently progressed since 2005 By 2007, 77% of all businesses had a broadband connection And 77% of businesses were using the Internet for dealing with banks Enterprises started making significant use of e-government services, inspired by progress in the greater availability and sophistication of online public services - (Eurostat, Survey on ICT use in EU enterprises) Figure 2: Where ICT will have an impact in the future Source: eBusiness (2006)

 ICT related industries ICT Manufacturing Telecommunication  Manufacturing F ood & beverage Pulp & paper shipbuilding Footwear  Construction  Service sectors Tourism Hospital Activities

Source: Commission estimates based on the Eurostat Community Survey on ICT use in EU enterprises. Data refer to all the enterprises, excluding the financial sector. Figure 3: Average ICT take-up by enterprises (across countries) firms in Northern European countries are more advanced than companies in Southern European countries the location of a company is by no means a reliable predictor of its level of eBusiness activity, with the possible exception of the Nordic countries the relative performance of French and Dutch companies is significantly better if the emphasis is on larger firms. These benchmarking results suggest a pronounced digital divide between small and large firms in these countries (European Commision, 2006).

 Improved public procurement practices  e-Government  e-Inclusion Leading eBusiness trends at micro-level:  Supply chain integration  Better solutions for SMEs  ICT for customer service  Growing maturity of new technologies

To build a healthy business environment for the firms to use ICT To upgrade the skills of youngsters To Improve and increase of network infrastructure. To Get the regulatory infrastructure right for trust, security, privacy and consumer protection. To provide the information to the SMEs regarding the benefits and costs on ICT.