South & East Belfast Trust Call Management Centre By Louise Taylor Gerrard Sloan

Role of a Call Management Centre  Deals with telephoned referrals from hospitals & general practices within the S&E Belfast Trust  Transfer patients details onto the computer system (Paris)  Refer the patients to the appropriate professionals

What is Paris?  Electronic Discharge System  Ward discharge from BCH  Communication of discharge information within the community trust

Why?  To replace two old systems  For more staff insight and better management of referrals  Approx referrals/month

When?  Paris has been established since June 2002  Still being implemented; incomplete for 2-3 years

Who?  12 types of professionals use Paris:  OTs,  District Nurses,  Incontinence Nurses,  Care Management,  Etc.  Others considering Paris include:  Speech Therapists,  Physiotherapists,  Health visitors,  Psychiatric Nurses.

Where?  The system is only in operation within S&E Trust  Plans for expansion  Communication between centres in other districts via service manager (Shaftsbury Sq.)

Nature of Information  Sensitive data  DP Act important  Collated in a way that is easy to input

How information flows: Hospital DischargeGP Referrals CMC Paris system Occupational Therapists Care management District Nurses

Paris  Development  Security  Management reports  Communication within system  Advantages in comparison to previous systems

Paris  Development  Security  Management reports  Communication within system  Advantages in comparison to previous systems

Development  Developed by external body: Infratec  CMC had a lot of input  Files shifted from Comwise and Soscare  Review every 3-4 months  Activity field still to be added  Funded by PCIS

 Forms showing example layouts of new and old systems

Paris  Development  Security  Management reports  Communication within system  Advantages in comparison to previous systems

Security  Login/password  Limited access  Levels of security agreed as each team joins  PCs have password protected screensavers  Backed up every night  Internal mail service

Paris  Development  Security  Management reports  Communication within system  Advantages in comparison to previous systems

Management reports  Easy access to team and staff caseloads  Can view patient lists  Once a month

Paris  Development  Security  Management reports  Communication within system  Advantages in comparison to previous systems

Communication within the system  Can bypass the CMC  Eg] care management work with assessments from OT and district nurse directly Eg] if referral is sent to wrong district nurse they can pass it on to the right one

Paris  Development  Security  Management reports  Communication within system  Advantages in comparison to previous systems

Advantages to previous  User friendly screens  Reliable support and software  Helpful icons e.g. inbox, duty desk, caseload manager  Trees of professionals on each case  More staff insight, old systems purely for managers

Conclusion  Paris enables S&E to provide more efficient facilities for its patients  Eases workload for CMC, users and management alike  Database of all current & previous clients at fingertips