Hach Water Information Management Solution (WIMS) Overview

Use Data to Reduce Costs Overview Troubleshoot Issues Compile Data Easily Monitor & Improve Performance Prepare Regulatory & Internal Reports Automate Complex Calculations

Hach: Water Quality Experts 75+ years of water analytics expertise Industry innovator: 500+ patents over 130 patent families Local service, online chat, life-time technical support Flow & Sampling Homeland Security Technology Information Management Laboratory Field Process On-line instrumentation High-quality prepared reagents Information management software Accurate laboratory & portable devices

Hach Integrates Information Management Hach LAB Cal Affordable, Effective Lab Data Management Lab data sample scheduling and tracking Hach JOB Cal Easy to set up Easy to learn Easy to use Maintenance scheduling and tracking Hach WIMS Accurate Information Informed Decisions Data from automated and manual sources in a central, secure repository providing easy regulatory and ad hoc reporting, analysis and monitoring Hach has software that addresses 3 different areas: Hach WIMS which is the premier product for easily generating all type of reports (regulatory and business) and allows for easy analysis and use of data. Hach JOB Cal is designed for the maintenance department not for asset managers and financial analysts. It is an easy to use tool that works the way the maintenance department works. Hach LAB Cal is a water laboratory information management solution specifically. It is most ideally utilized by municipalities who need to manage their sample schedule. It is not well suited for large commercial labs.

Hach Water Information Management Solution Buried in Data? Make it Meaningful! Don’t get slowed down by: Piles of paperwork Time-consuming reports Mind-numbing calculations Hach Water Information Management Solution

Metropolitan St. Louis Sewer District, MO “The system has resolved our key issues of data consolidation and integrity. It is currently used by all treatment plant managers in their daily analysis of plant operations and produces all required federal and state regulatory reports.” Bob Zinkl Information Systems Metropolitan St. Louis Sewer District, MO

Make Performance Decisions Confidently See the complete picture of your water and / or waste water system Hach Water Information Management Solution (Hach WIMS) Tailor-made for the water industry Data is accurate & secure Easy-to-understand dashboards Trends analysis charts What-if models Internal and regulatory reports

Water Industry Data Management Current Solutions – LIMS & SCADA LIMS & SCADA are the most common Data Management systems in the Water industry Each is designed to manage different aspects of the operation Neither can easily provide the overall view of the Water operation First created for pharmaceutical industry Used by Labs, not generally tied to data outside the Lab Used to organize and analyze data from a wide number of lab data sources Reports can be highly customized Designed for process control & data acquisition Controls processes & provides excellent overview of data acquired from the processes Not designed to acquire and track data that is not part of the process (ex. Lab or Field data) Requires programming to create reports Plus – not all facilities need or can afford either solution

Water Industry Data Management Current Solutions - Excel LIMS Excel SCADA First created for pharmaceutical industry Used by Labs, not generally tied to data outside the Lab Used to organize and analyze data from a wide number of lab data sources Reports can be highly customized Commonly available software program Easy to manually enter data from different sources (lab, field, & sometimes SCADA) Easy for standard formats that can be shared with others Can graph data without separate programming Designed for process control & data acquisition Controls processes & provides excellent overview of data acquired from the processes Not designed to acquire and track data that is not part of the process (ex. Lab or Field data) Requires programming to create reports Many facilities try to fill data management gaps with Excel, but this has issues too…

Why Excel is not Good Enough Some things to consider It’s easy to overwrite cells in Excel: How are you protecting your data and formulas to prevent an accidental change? Do you have any audit trails on the data to indicate when and why a cell had been changed? Excel has limitations on the amount of data it can hold: Do you have different files for your current and historical data? Excel can import data but requires advanced programming to format it: How is your data added to your Excel file and how long does it take? If the data being imported needed to change, who will be able to make the change? Manipulating and reorganizing data once it is loaded into Excel can be difficult: How long does it take to pull together your data when you need a non-standard report? Are you able to get all the value from your data because it’s too difficult to further analyze? How often do you want to look at the same data in different ways (e.g. different time frames, different comparisons)? Excel does not automatically back up data or provide version control: What would happen if someone accidently deleted your file? How do you assure revision control? Most everyone uses Excel in some way to generate reports and to manipulate data. These are some questions to consider when determining what kind of data management system you need. It basic difference is that Excel is a great tool for when you are doing a one-time analysis. There isn't a faster tool for building a simple snapshot that you might not use again. However, when you are dealing with a large data set that needs to be securely stored, easily accessed and easy to maintain a database based solution is the best implementation How do you make sure that you have and are using accurate information? How do you manage changes to the file or files? How much effort is needed to do a non-standard analysis or report? 10

Water Industry Data Management The “Right” Solution Hach Water Information Management Solution™ Designed specifically for water management with 100+ common Drinking Water and Wastewater calculations and report templates for the most common regulatory reports such as SWTR, NPDES, DMRs… Data captured from all types of data sources including SCADA, Lab, Field Data secured in a centralized database that can be accessed locally or via a web interface Audit trails and historical records are safe and available for easy viewing Custom dashboards display your key information with shortcuts to the data and reports you need. Easily configure graphs for trend analysis, correlations, and control charting. LIMS SCADA Excel First created for pharmaceutical industry Used by Labs, not generally tied to data outside the Lab Used to organize and analyze data from a wide number of lab data sources Reports can be highly customized Designed for process control & data acquisition Controls processes & provides excellent overview of data acquired from the processes Not designed to acquire and track data that is not part of the process (ex. Lab or Field data) Requires programming to create reports Commonly available software program Easy to manually enter data from different sources (lab, field, & sometimes SCADA) Easy for standard formats that can be shared with others Can graph data without separate programming

Looking to the Next Few Years… 45% utilities report 60% workforce retirement over next 5 years Increasing desire to optimize operations, not just meet regulatory compliance Mandates for integrated water information management Already a mandate by CH2MHill/OMI, United Water & Veolia Engineering firms have engineers focused exclusively on data management Excel will not be acceptable as a primary data repository Growing need to have information (rather than just data) to make decisions and be proactive and predictive Instruments connected directly to PCs or web-hosted software to provide bi-directional control, data visualization, process optimization and reporting Increasing importance of water distribution system quality and growing prevalence of smart water grid Data information management systems are better equipped to handle these new requirements

Key Features Summary 13 Designed to be Easy to Use Data entry forms designed to look just like your paper forms Templates for regulatory reports such as SWTR, NPDES, DMRs… Wizards help easily design additional reports, forms and graphs Data at your fingertips Data readily available for reports and analysis No more unsecured spreadsheets, islands of data, duplicate entries WIMS automatically transfers data from SCADA and LIMS systems Powerful Business Information Easily monitor operations with dashboards and other analysis tools Optimize Operations with accurate historical and short term data Manage with relevant data by setting up “exception” reports 13

Integrated with Water Market Leaders Aligned with Leading SCADA manufacturers Electronic data transfers from GE, Wonderware, Rockwell, etc. Partnership with ATL Sample Master 30% of US LIMS water market Integrated with Hach Process and Lab Instrumentation Industry leader for water quality instrumentation Recommended and sold by E&C’s and SCADA Integrators Includes CDM, HDR, CH2M Hill, and IPS Contracts with major water companies Veolia, United Water, American Water, etc. Water market leaders value comprehensive data information management systems for comprehensive analysis and data security

Hach Integrated Information Management has a strong foundation Based on OPS Systems 30 years of experience developing software for the water industry The only patented web-based delivery of water focused information management solutions (based on patents acquired from WaterEye) Hach’s wide array of instruments, water analysis expertise, and commitment to customer service Hach’s acquisition of OPS Systems in early 2009 has brought a strong set of experience and expertise. Patented technology provides a strong foundation for web based delivery of solutions. All this combined with Hach’s expertise in water analysis expertise allows delivery of more complete and comprehensive solutions for water and waste water utilities and industrial water applications.

Hach Integrates Information Management Hach LAB Cal Affordable, Effective Lab Data Management Lab data sample scheduling and tracking Hach JOB Cal Easy to set up Easy to learn Easy to use Maintenance scheduling and tracking Hach WIMS Accurate Information Informed Decisions Data from automated and manual sources in a central, secure repository providing easy regulatory and ad hoc reporting, analysis and monitoring Hach has software that addresses 3 different areas: Hach WIMS which is the premier product for easily generating all type of reports (regulatory and business) and allows for easy analysis and use of data. Hach JOB Cal is designed for the maintenance department not for asset managers and financial analysts. It is an easy to use tool that works the way the maintenance department works. Hach LAB Cal is a water laboratory information management solution specifically. It is most ideally utilized by municipalities who need to manage their sample schedule. It is not well suited for large commercial labs.

Hach LAB Cal – Lab Data Management Schedule and track lab samples with a visual calendar Enter data with electronic benchsheets Use built-in standard methods libraries Assure data security and secure data access Use Reporting & analysis tools Get simplicity for managing lab tasks Hach LAB Cal is a highly featured laboratory information management solution designed primarily for water utilities. This software is completely integrated with HACH WIMS and works very well in situations where the samples are scheduled and taken from known locations. The software automatically builds a calendar that shows at a glance the status of all samples with a unique sample ID#, tests to be run, chain of custody and more. You define your samples (i.e. sample type, location, and test/analyte to be performed) and set up your schedule. You can pick from a wide variety of recurrence patterns. You can use the many built-in options or use “custom” to create any imaginable schedule, and you can add a sample order any time you want. Use the standard methods to validate your tests. Easily set up and track your lab’s critical information: Enter your personnel Pick your methods from the library Enter your QC types Pick the tests or analytes from the library Create and schedule your samples Set it up the way you need it Design electronics bench sheets to match your current bench sheets Choose your recurrence patterns Bar code your samples Assign to an analyst or assign by method 17

LAB Cal Regulatory & Laboratory Reports Available Reports: Chain of Custody Certificate of Analysis Quality Analysis/Control Missing Sample Exception Reports Reporting made easy only a mouse click away

Hach Integrates Information Management Hach LAB Cal Affordable, Effective Lab Data Management Lab data sample scheduling and tracking Hach JOB Cal Easy to set up Easy to learn Easy to use Maintenance scheduling and tracking Hach WIMS Accurate Information Informed Decisions Data from automated and manual sources in a central, secure repository providing easy regulatory and ad hoc reporting, analysis and monitoring Hach has software that addresses 3 different areas: Hach WIMS which is the premier product for easily generating all type of reports (regulatory and business) and allows for easy analysis and use of data. Hach JOB Cal is designed for the maintenance department not for asset managers and financial analysts. It is an easy to use tool that works the way the maintenance department works. Hach LAB Cal is a water laboratory information management solution specifically. It is most ideally utilized by municipalities who need to manage their sample schedule. It is not well suited for large commercial labs.

Hach JOB Cal – Maintenance Scheduling & Tracking Designed for maintenance people Easy to set up Easy to learn Easy to use Status at a glance Familiar format and process The color-coded calendar is the heart of the JOB Cal system. It displays what is open, completed and overdue. Jobs can be closed, rescheduled, deleted, skipped and created using the calendar. Most CMMS systems fail because they are too complex and don’t work well for maintenance operations.   Setting up the system is easy to do –enter your equipment, tasks, schedule by day, meters or both, and the system automatically generates work orders and updates the calendar. Work orders can be marked as closed, rescheduled, modified, skipped, printed, emailed, etc. You can also create work orders as they happen. All job information is placed in a history file and can be accessed at any time. Increase your basic JOB Cal functions with JOB Cal Plus™ JOB Cal Plus maintains the same core elements as JOB Cal Basic, but adds: Reports – a large number of industry standard reports Inventory – Track spare parts and assign parts to work orders Purchasing – Generate and track purchase orders for your inventory Vendors – Track your vendors by item and cost Labor – Personnel can be assigned to jobs and recorded in the history report Graphics – Attach AutoCAD (dxf), bmp, jpg and gif files to work orders Security – Define a full range of flexible security options for each user Calendar, Task and Work Order Enhancements. JOB Cal Basic Automatically builds an interactive, color-coded calendar for easy management of job activities Tracks just the basics of work order JOB Cal Plus Allows you to track more detail Inventory, vendors and purchasing Who did the work and how long did it take Display equipment drawings or pictures. 20

JOB Cal: At a Glance Calendar Shows… Easy to understand color codes What’s due: What’s done: What’s late: What’s really late: The colors show what is due, what is done and what is late. Skip it: 21

More data is not better unless you can do something with it Compile Data Easily More data is not better unless you can do something with it

Natural Reclamation System Proj. Coordinator “The Hach WIMS product has been instrumental in the collection of relevant data. Its data capture and reporting capabilities have provided us a comprehensive analysis of our wetlands pilot project.” Stephanie Eisner Natural Reclamation System Proj. Coordinator City of Salem, WA

See Your Whole Operation: Combine Data From Field, Lab & Operations Instant access to data, reports, entry forms, audit information Data organized for easy interpretation Track dosages, flows, concentration, summarized data like daily average flow, 15 minute turbidity maxi, hourly DO min Data Overload? Make it Meaningful. Data is dumb. We make it smart. Data combined from multiple sources shows complete picture of your water/waste water systems Receives data automatically from the most commonly used data systems plus manual entry directly into database.

Easy Data Entry Organizes Information for Fast Access and Analysis Manual Data Entry: Built-in templates for data entry Screens that match spreadsheet , daily log and benchsheet formats Automated Data Entry: SCADA Dataloggers LIMS Commercial Laboratory Reports Download data from portable field devices Data Overload? Make it Meaningful. Data is dumb. We make it smart. Data combined from multiple sources shows complete picture of your water/waste water systems Receives data automatically from the most commonly used data systems plus manual entry directly into database.

Accurate Information - Securely Stored Data comes together in a central database Easy access, local or over secure Web Safe and secure storage of historical records Data entered one time, minimizing errors Audit trails maintained Hach WIMS is a central repository for data. It collects data from many sources either electronically or manually and puts it into a secure database. Data can be collected from SCADA systems, LIMS systems, laboratories, the field, other entities and agencies. The compliance and verification engine does an incoming data check to make sure that values are within defined limits. Those limits can be EPA limits or can be user defined control limits. Alerts are generated to allow a quick response to any problems. The calculation engine has a large number of built-in formulas to make it easy to generate reports and data for analysis. The system knows how to consistently handle data qualifiers according to EPA requirements. Data is accurate and secure. The database can only be accessed by authorized users and login screens are configurable to each user. The system easily provides reports, graphs, dashboards, etc for easy EPA compliance and data analysis

Automate Complex Calculations With 100+ built-in formulas, you can stop worrying about making mistakes in complex calculations

Henrico County Water Reclamation Facility, VA “We love this software. I have the time to give this reference because I have the software!” James Grandstaff Division Director Henrico County Water Reclamation Facility, VA  

You Don’t Need to Be a Statistician Built-in equations and verification engines Easily add additional formulas Calculate and track just about anything Error and worry free Get consistent results based on EPA requirements Troubleshoot system upsets Analyze cost overruns Check compliance issues Identify opportunities for cost reduction 100+ common water/ waste water industry-specific formulas Error and worry free built-in calculations provide data consistency

Example of Built-in Complex F-to-M Ratio This cell result based on this formula

Impact of Quick & Accurate Calculations Trust that data is accurate and consistent. Decisions are based on accurate data Troubleshoot system upsets Analyze cost overruns Check compliance issues Identify opportunities for cost reduction Find errors in formulas Edit or alter formulas if needed or required

Troubleshoot Issues Intelligent alerts, modeling tools and audit trails all help you resolve, predict and prevent disruptions

Littleton/Englewood Wastewater Treatment Plant “Hach WIMS is central to everything that the LEWWTP does. Each system that the LEWWTP has provides data into Hach WIMS. It is essential to our process decisions.” Brenna Durkin DBA Specialist Littleton/Englewood Wastewater Treatment Plant

Let Software do the Detective Work Assimilate information and find answers to: System upsets Cost overruns Compliance issues Customer complaints Use predictive modeling tools to prevent future issues from occurring Develop "what if" scenarios Perform simple or complex search queries Find the exact information you need

Automatically Compare & Verify All Info Flags problems so you know exactly where they occurred Immediately identifies change in the system

Maintain Accurate Records with Audit Trails Audit trails show who touched the data

Data Exception Reports Help Manage Anomalies Run report for data outside: Entry limits Daily limits QC limits Forced entries Dashboards can be personalized for each user and used to monitor key parameters, easily access data entry forms or access other programs. You can even access other dashboards from within your dashboard. Output to Screen, Excel, HTML or Email 37

Sample report output to screen quickly helps identify issues

Event Reports Provide Highlight Key Information Generated automatically: Monthly report for all violations QC control limit flags Entry limit flags Dashboards can be personalized for each user and used to monitor key parameters, easily access data entry forms or access other programs. You can even access other dashboards from within your dashboard. 39

Monitor & Improve Performance Get the data you need instantly in easy-to-read formats so you can make decisions quickly

“Hach WIMS has fostered analysis beyond regulatory data “Hach WIMS has fostered analysis beyond regulatory data. Information on pumping stations, energy usage, material usage, and cost analysis are just a few of the trends performed to enhance ‘optimization.’ The new question is not ‘Can we analyze the data?’ but ‘Which data do you want to analyze?’” Gwinnett County, GA

Get Your Data Fast for Faster Decisions Personalized dashboards let you monitor key data Immediately shows the information you need to know Provides shortcuts to other parts of the software Allows quick access to reports, graphs, entry forms Can be customized to the user

Graph Pac Provides Visual System-wide Overview Multiple graphs for your key performance indicators generated with a click of a button Dashboards can be personalized for each user and used to monitor key parameters, easily access data entry forms or access other programs. You can even access other dashboards from within your dashboard. 43

Chart Data Points for Easy Analysis Reporting and graphing tools Configure graphs for trend analysis, correlations, and control charting Easily compare different sets of data to identify cost reduction opportunities Use preprogrammed templates, wizards, and built-in calculation tools Simplify report generation and data analysis Ex. Raw Turbidity Daily Avg, Daily Min, Daily Max

Example Monthly Average Report for Specified Variable Automatically calculates for specified variable for fast analysis

Data Views Provide Easiest Visualization Easy visualization of data against daily limits Formats that best aid in understanding the data Dashboards can be personalized for each user and used to monitor key parameters, easily access data entry forms or access other programs. You can even access other dashboards from within your dashboard. 46

Prepare Regulatory & Internal Reports Create reports in seconds and then schedule them to print or email automatically

Peter Chang, System Engineer III King County, WA “The biggest advantage in our implementation of Hach WIMS is the automation of our reports. Reports that typically would take weeks at a time to prepare, now only take us a matter of a few hours. Additionally Hach WIMS fills a much needed gap. Our Operations Department now has access to data that allows them to make adjustments within their operational parameters in hours – instead of days.” Peter Chang, System Engineer III King County, WA

Turn Raw Data into Actionable Information Eliminate reams of paper Create business and regulatory reports in seconds Schedule automatic report output to the screen, printed or by email Utilize EPA and state report templates: SWTR, DBR, NPDES, DMR, eDMR, MOR, SDWA, CCR, industrial pretreatment compliance, and more Configure standard reports with a few keystrokes using templates and wizards Develop ad-hoc reports in minutes

Accurate Regulatory & Process Reports & Graphs Drinking Water Create paper and electronic reports for Waste Water and Drinking Water for each state WIMS program automatically generates relevant MORs/DMRs/NPDES forms for regulatory reporting (far back). We have forms for every State in the Nation. Using a wizard (similar to the graphing wizard in Excel), custom reports (front) can be generated within a few clicks…

Powerful Information at your Fingertips Waste Water Example Discharge Monitoring Report Hach WIMS manages data and provides reports and analysis for waste water facilities. Data can be gathered from many sources and compared for comprehensive analysis. With a mouse click, regulatory and business reports can be easily generated, historical data can be accessed and used for statistical analysis and systems can be monitored for optimal performance. Data can be analyzed for optimization projects and can be made readily available to anyone who has a need for the data. Time series, correlation, trending and more are all available. Many states are also moving to electronic reporting requiring a more sophisticated solution than manual or excel based systems. Example Inflow/ Infiltration Study 51

Case Studies 52

Case 1: Improving Aeration Efficiency Oxygen transfer efficiency is a function of bubble size. The smaller the bubble, the higher the efficiency. Ceramic or membrane diffusers will foul in time, causing the bubble size to increase. To minimize energy used and reduce downtime, it is important to determine when diffusers need to be cleaned. Clients use WIMS™ to determine cleaning cycle by benchmarking pounds of BOD removed per KW of electricity used. 53

Case 2: Lowering Chemical Costs In the chart of raw and settled water turbidity against alum dosage (obtained by using graphing tools in WIMS™), the client recognized that increased alum dosing (circled) did not improve settled water turbidity. This led to an opportunity to save up to 10 percent in alum dosage. 54

Case 3: Real-time estimation of BOD The time-lag in obtaining BOD results, a 5-day lab test, make it challenging for plant operations to adjust treatment processes to adverse levels of BOD. By using powerful statistical tools built into WIMS™, a site-specific correlation between on-line UV absorbance against lab BOD measurements was obtained. The client can now estimate BOD in real-time, allowing for the optimization for treatment processes and avoid potential violations. 55