Conversation Starter at ALA Anaheim June 23, 2012 Discovery Here, Discovery There Ken Varnum University of Michigan Pros and Cons of Local & Remote Hosting of Discovery Tools

Conversation Starter at ALA Anaheim June 23, 2012 Introduction 5+ years at University of Michigan Library 12+ years in academic, corporate, and special libraries Fondness for two library things: – Drupal (not talking about that here today) – Discovery

Conversation Starter at ALA Anaheim June 23, 2012 Agenda What is discovery? Local vs. remote hosting of interface What it takes to host an interface locally Pros and Cons Questions

Conversation Starter at ALA Anaheim June 23, 2012 Discovery Defined For today’s talk, discovery systems have these qualities: A central index of metadata & full text Harvested from many sources Integrated with full text delivery Something you license NOT federated/brokered/broadcast search Understands library’s holdings/rights

Conversation Starter at ALA Anaheim June 23, 2012 Discovery Systems Things you’ve heard of: EBSCO Discovery System Ex Libris Primo Serials Solutions Summon WorldCat See a list of who uses what at bit.ly/LIDDXc

Vendor Model

Conversation Starter at ALA Anaheim June 23, 2012 Massey University (New Zealand)

Conversation Starter at ALA Anaheim June 23, 2012 Massey University (EBSCO)

Conversation Starter at ALA Anaheim June 23, 2012 Boston University

Conversation Starter at ALA Anaheim June 23, 2012 Boston University (Primo Discovery)

Conversation Starter at ALA Anaheim June 23, 2012 Dartmouth College

Conversation Starter at ALA Anaheim June 23, 2012 Dartmouth College (Summon)

Conversation Starter at ALA Anaheim June 23, 2012 What Do Users Experience? An interface that generally does not look like their home library A clean, elegant, & tested interface Some challenges in “resetting” themselves or getting help Unclear who “owns” the interaction

Conversation Starter at ALA Anaheim June 23, 2012 What Do Libraries Gain? Simplicity of setup and interface design Discovery is just another vendor Autopilot (more or less) Anyone who has used a discovery interface can use your vendor’s

API Model

Conversation Starter at ALA Anaheim June 23, 2012 University of Toulouse

Conversation Starter at ALA Anaheim June 23, 2012 University of Toulouse Discovery

Conversation Starter at ALA Anaheim June 23, 2012 Universitätsbibliothek Freiburg

Conversation Starter at ALA Anaheim June 23, 2012 Universitätsbibliothek Freiburg

Conversation Starter at ALA Anaheim June 23, 2012 NCSU Libraries

Conversation Starter at ALA Anaheim June 23, 2012 Villanova

Conversation Starter at ALA Anaheim June 23, 2012 What Do Users Experience? A familiar interface Integration with other library services Comfort

Conversation Starter at ALA Anaheim June 23, 2012 What Do Libraries Gain? Control over user experience Knowledge of what your users are doing User-specific usage tracking information Ability to intercede Ability to offer help & additional services

Conversation Starter at ALA Anaheim June 23, 2012 University of Michigan

Conversation Starter at ALA Anaheim June 23, 2012 Michigan Discovery via API

Conversation Starter at ALA Anaheim June 23, 2012 What We Enable Full-text link failure help Favorites Data Analysis

Conversation Starter at ALA Anaheim June 23, 2012 Problem Reporting Article full-text links clicked: 134,095 There were 310,171 article searches Problem reporting is built in to our interface

Conversation Starter at ALA Anaheim June 23, 2012 Results of Error Reporting Reports go to our online reference service, Ask a Librarian Each one reviewed & responded to (phew!) Frequent classes of problems: – User account problems – Proxy problems – Resource problems

Conversation Starter at ALA Anaheim June 23, 2012 Problem Reports by Data Source

Conversation Starter at ALA Anaheim June 23, 2012 Favorites Can save articles for future use Soon will be able to organize with other library resources

Conversation Starter at ALA Anaheim June 23, 2012 Favorites version 2.0

Conversation Starter at ALA Anaheim June 23, 2012 What You Need A vendor with an API Programming staff to customize it Commitment to keeping up with changes Willingness to experiment (a bit) and share

Conversation Starter at ALA Anaheim June 23, 2012 Why Do This? Users have familiar navigation Library can offer appropriate assistance We are guardians of patron interactions; should keep that connection alive as long as possible.

Conversation Starter at ALA Anaheim June 23, 2012 Discussion Ken Varnum Web Systems Manager U. of Michigan Link List: bitly.com/bundles/ varnum/3 Drupal in Libraries ALA TechSource Background image by MLibrary – CC: BYMLibraryCC: BY