Listening Skills Study Skills for Computing and Multimedia

A Thought “When I Speak I only Repeat what I already know, but when I LISTEN, I LEARN MORE” - Dalai Lama

Agendas 0 What is listening? 0 Difference Between Listening and Hearing 0 Why Do we Listen? 0 Why Don’t we Listen? 0 Do’s and Don’t of Listening 0 Active Listening Traits 0 Attributes of a Good Listener 0 Attributes of a Bad Listener

What is listening? 0 Ability to identify and understand what others are saying or expressing. 0 Involved understanding speaker’s accent or pronunciation 0 Understanding the speaker’s grammar and vocabulary 0 To grasp the meaning of the spoken works 0 Doing all of the above things at the same time

Differences between Listening and Hearing

Differences between Listening and Hearing (cont.) 0 You hear with your ear and Listen with your heart 0 Listening is hearing with a purpose 0 Hearing is physical and listening is emotional 0 Listening is absorption of meaning through hearing

Why do we Listen? 0 Learn new things 0 Getting Feedback 0 Take part on other’s story 0 Hear experiences and opinions 0 Learning to lead 0 Broaden your horizon 0 Create Relationship 0 Respect other’s value

Why don’t we Listen? We Think: 0 Listening is not our problem 0 Hearing and listening are the same 0 Good readers are good listeners 0 Smarter people are better listeners 0 Listening improves with age 0 Listening skills are difficult to learn

Do’s and Don’ts of Listening (Barriers of Listening) DO’S 0 Give the person your full attention. 0 Tell that person that you care and are glad that s/he is talking with you. 0 Share your concern for the person’s safety. 0 Help the person feel more safe and in control. 0 Encourage the person to talk about her/his feeling. 0 Validate the person’s feelings. 0 Repeat back in your own worked what you heard the person say. 0 Ask helpful questions DON’TS 0 Do not interrupt. 0 Do not judge before you finish listening. 0 Do not say the person’s feelings or actions are unimportant, overreacting or wrong. 0 Do not tell the person what to do. 0 Do not try to solve the person’s problems. 0 Do not provoke guilt about how the person’s family and friends might feel. 0 Do not offer false hope.

The Process of Listening Receiving Attending Understanding Responding Remembering

Active Listening Traits 0 OBSERVE 0 Pay attention and behave well 0 FOCUS 0 Avoid all other things while you listen 0 ACKNOWLEDGE 0 Understand what you hear even if you do not agree with it 0 RESPECT 0 Let the speaker finish before you raise questions

Attributes of a Good Listener 0 Concentration 0 Attention 0 Eye Contact 0 Receptive Body Language 0 Understanding Communication symbols 0 Setting an objective of listening 0 Paraphrasing 0 Questioning an Clarifying

Attributes of a Bad Listener 0 Finding fault with the speaker 0 Distraction or Fake Attention 0 Listening to the easy material 0 Daydreaming 0 Disinterested body language 0 Forcing your ideas 0 Interrupting the speaker 0 Not responding to the speaker’s requests 0 Intentionally putting the speaker down

Improving Listening Skills 0 Minimize both internal and external distractions 0 Adjust your listening to the situation 0 So that your listening through your non-verbal communication 0 Determine the most important points and develop a method to remember them 0 Demonstrate empathy(understanding) and not sympathy 0 Note down what your listen