1 Outsourcing Student & Other Collaboration Services Wendy Woodward Director, Technology Support Services Copyright Wendy Woodward This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2 Northwestern University Carnegie Classification RU/VH (R1) Private 17,000+ students 7,000+ faculty and staff 190,000+ alumni Evanston and Chicago campuses Highly decentralized Comprised of 10 different schools Professional schools have custom student/alumni management programs

3 Northwestern Today Domains –Official University sent –Schools may have separate domain, Services –Limit of 50MB for for students, faculty, and staff –No calendar for students –Limited Webmail capability –Alumni forwarding service is declining (1%) – can be forwarded off campus by end users

4 Drivers Student Government requested better program Creating desired functions will be costly and time consuming Replacing University wide system is costly Community uses these services today –Gmail, Windows Live/Hotmail, Yahoo, others –90% of students maintain outside personal accounts –20% of students forward mail to outside providers, 67% of those to Google Software-as-a-Service is a growing trend

5 Investigation Process Examine Services –Free services offered to the education community –Basic offerings include large accounts, calendaring, IM, and more Understand Benefits to Providers –Companies want life-long customers –Advertising revenue Determine “best fit” for Northwestern

6 Benefits to Northwestern Improve services for students/alumni Create an active online community for Northwestern students/alumni in a way we could not afford to do Investigate the redeployment of Northwestern server resources to improve faculty/staff Improve communication pathway to alumni

7 Key Stakeholders Board of Trustees Office of General Counsel Student Affairs Office of Development and Alumni Relations Student Financial Services Office for Research School of Law The Graduate School Enrollment Services Provost Office Feinberg School of Medicine Kellogg School of Management University Relations School Technology Leaders Associated Student Government and other student leaders Graduate Student Association

8 Institutional Conversations Individual meetings with key stakeholders to gauge institutional level of interest and address concerns –Adjust strategy based on feedback Open meeting with all stakeholders to share findings and proposed direction Plan-development meetings with Alumni Relations and Board of Trustees members Progress meetings with IT Committees Open meeting to present deployment strategy

9 What We Heard Outsourcing these student and alumni services to Google would improve the services we provide, and be a positive thing to do… IF Security, privacy, and policy concerns are adequately addressed.

10 Northwestern’s Service (General (Law School) Gmail ( ) Google Docs and Spreadsheets Google Talk (Instant messaging and Google to Google voice service) “Keep your address post graduation” Other services under consideration –Northwestern-branded launch page –Student event calendar integration

11 Deployment Strategy As of June 4th 2007, traditional undergraduates and School of Continuing Studies students invited to “opt in” to Google service –Week 1 (also Finals week) 24% of the students signed up By the end of June will be the default service for all incoming Law School students Over the summer, work to deploy the service as the default for all included students Medical school and business school not included at this time

12 How Does it Work? Automated coordination with Google system Self-service functionality created through APIs –Password changes, alias creation, account deletion Google system kept in sync with University directory system Students involved in “sensitive” research can keep a Northwestern-hosted account

13 How Does it Work? When student data system indicates the student is no longer “active,” student sent an that outlines future options: –Purge data, request that account be deleted –Purge data, keep the account Ads will be shown –Do nothing and keep account with all files after graduation Ads will be shown

14 How Will it be Supported? Google online support for general questions dex.html Additional student support provided by central IT department Additional non student support provided by Alumni Relations

15 Institutional Response Students – THRILLED! University legal counsel – Comfortable that our risk is sufficiently contained Student Affairs, Alumni Relations, many other administrators – Optimistic about the future Others – Discussions continue regarding the education of students who are involved in “sensitive” research

16 Scheduled Presentations ACUTA Annual Conference –Hollywood, Florida –Late July EDUCAUSE SAC –Snowmass, CO –Early August EDUCAUSE Annual Conference –Seattle, WA –Late October

17 Questions? Wendy Woodward Director, Technology Support Systems Northwestern University Information Technology (NUIT)