CALIFORNIA Market Profile July 2013

CALIFORNIA Market 4.3 Million Potential Customers

CALIFORNIA Market Ambit Energy is a Natural Gas Supplier (PGE) Delivery Providers: Pacific Gas & Electric Company (PGE) Account Description: PG&E- 10 digit numeric number (Service ID)

CALIFORNIA Market Invoicing- Ambit Energy does not generate an invoice, the Customer will receive an invoice from their delivery provider. Invoice is divided into two parts: Supply Charge (provided by Ambit Energy) Delivery Charge (Incumbent- PG&E) Credit Checks are NOT required = NO Deposits

CALIFORNIA Residential Free Energy Our popular Free Energy Program has changed to give you more Free Energy – and more freedom! Here’s the biggest change: No more clock! That means there’s no more deadline for gathering your 15 Customers, and no more deadline for replacing Customers! Just maintain 15 energized Customers in any month, and you earn a credit! And that doesn’t mean 15 payments; calculations will now be based on average daily energy cost, instead. You can get more Free Energy, and we can now accommodate all bill schedules Free energy referral credit is sent by check For more information: PowerZone > Business Tools > Consultant Tools > Free Energy Program FAQ.

CALIFORNIA Product Types CaliforniaPG&E GAS Product Plan(s)RateETF Golden State Select 12 month Natural Gas*TermNo Golden State Select Natural GasVariableNo *Customers will roll over to variable plan when their term plan expires, unless a new term is selected.

CALIFORNIA PG&E Product Assistance Programs- please refer to your incumbent provider for more information regarding Assistance Programs CARE Program- is a state program that provides a discount to eligible customers. If a customer leaves PG&E, who is enrolled in CARE, they are still eligible for the program and will continue to receive the discount after switching to a retail provider There are no additional steps required on behalf of the customer The discount will appear in the PG&E section of the invoice Budget Billing- Contact PG&E for details Customer Care: Helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges California requires live TPV be completed by the customer

CALIFORNIA PG&E Product PG&E Enrollment Process California Rule: If Customer is with a REP (CTA) for less than 12 months and signs up for service with a competitor, the Customer (only) must call current provider or PG&E and request that PG&E be their provider; otherwise switch will occur only after the Customer completes their 12 th month of service Example: Bill signed up for a variable plan 2 months ago with California Birkenstock Energy (REP/CTA). In an effort to save money, he then enrolls in an Ambit product. His Ambit service will not start for another 10 months. He is asked to cancel his account with current provider so that he can start enjoying the benefits of being an Ambit Energy Customer much sooner

CALIFORNIA PG&E Product PG&E Enrollment Process Ambit Consultants will encounter prospective Customers in three likely scenarios. To maximize revenue and Customer satisfaction, it’s important that the Consultant knows what to advise the Customers, based on their specific scenario With current provider less than 12 months The following Rule Applies Customer Actions: 1. Contact PG&E and request they become your provider. 2. Wait 3-5 business days and call Ambit to resubmit enrollment Message to Customer: Tell customer that after they request their drop of current provider, to call us so we can resubmit their enrollment and get them enjoying the benefits of being an Ambit customer much sooner. With current provider more than 12 months No Rule Applies Customer Actions: 1. Sign-up with Ambit PG&E: Current No Rule Applies Customer Actions: 1. Sign-up with Ambit

CALIFORNIA Small Commercial Markets - Gas Pacific Gas & Electric (PG&E) Budget Billing- Contact delivery provider for more information Assistance Programs- please contact PG&E for more information No Credit Checks = No Deposits FREE Energy Referral Program credit VIA Check

CaliforniaPG&E Electric Product Plan(s)RateETF Golden State Select 12 month Natural Gas*TermNo Golden State Select Natural GasVariableNo CALIFORNIA Small Commercial *Customers will roll over to variable plan when their term plan expires, unless a new term is selected.

CALIFORNIA Rates ALL RATES are listed in PowerZone Located in the Business Tools Tab > Advertising Tool Kit > Customer Flyers

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