Commission processing in Voyager Hotel

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Voyager Com  XXX  xxx  xxxx Main menue of Voyager Com for processing and reporting

Status: Originalnon-processed commission Confirmedconfirmed commission Authorizedcommission payment authorized (=transmitted to TRUST) Sent to TACSTRUST transmitted information to TACS Deletedtransaction was deleted Original NCoriginal, non- commissionable reservations Status

Type: TRUSTreservation received via Voyager Non TRUSTmanually added Allboth types Type

 XXX  xxx  xxxx Search for Status „Original“ and Type „TRUST“ to receive a list of outstanding commissions, oldest departure date on top Click on „Printable Version“ List of outstanding commissions

 XXX  xxx  xxxx Printed List

Process Commission  XXX  xxx  xxxx Click on the reservation to display all details

 XXX  xxx  xxxx Outstanding commissions on the left, chosen reservation on the right

White fields can be modified, e.g. departure date Guest name Arrival and departure date Travel Agency Information Daily rate Commission percentage Commission amount Adjustment Code Reservation Details

Total rate and commission amount change automatically

Non-commissionable Commission is displayed as „non- commissionable“ when the rate was set up accordingly

Click on „Confirm“ to save changes (process the commission) Change the „Adjustment Code“ according to your changes This information will be forwarded to the travel agency

Adjustment Codes UnchangedCommission paid on original reservation Previously PaidChange Comm. Amount to 0,00 OverpaidChange Comm. Amount No ShowChange Comm. Amount if necessary Delete TransactionDeletes the reservation from Voyager Com Direct CancellationChoose when guest called hotel to cancel

Confirmed Commissions Search for Status „Confirmed“ to get a list of the reservations previously processed

Click on „Printable Version “ if you need a paper copy

Printable Version

Confirmed Commission Also in Status „Confirmed“ all white fields can be modified, please confirm again to save changes

Authorize You see a list of confirmed reservations Click on „Authorize“ to finalize the process

The commissions you previously confirmed

Printable Version

The „Authorize“ button is active when you click on „Commission Report printed?“

Commission was „transmitted“ to TRUST

Add Commissions Choose „NEW“ to manually add commissions

Please add all necessary information: Guest name Arrival and departure Travel agency Rate

Commission is calculated by the system Commission percentage taken from Content, overwrite if needed

Search for „Non-TRUST“ commissions to find the ones you added in the system

Authorize like any other commission Both, TRUST and Non-TRUST reservations can be confirmed and authorized in the same session

Search and Report Use combinations of „Status“ and „Type“ to allocate commissions

„Authorized“ and „All“ to see the reservation you previously transmitted to TRUST Search Result

Narrow down the search by entering a date range Search Result

Enter an IATA number when searching for a certain travel agent Search Result

Broaden your search by using a *, e.g when searching a guest name

CSP Reports TRUST will provide a monthly overview of processed commissions under CSP Reports.

Travel Agency Arrival and Departure Confirmation No Guest name Hotel´s Commission amount Payment informartion: cheque number, date and total amount paid (from all hotels to this agency)

Search a Travel Agent Choose „Search“

Enter the information you have (remember to use the * ) and click on „Search“

Use „Search“ to return to the previous screen or choose a travel agency

Information will be filled in

Contact Voyager Com Department Lyoner Strasse 40, Frankfurt, Germany t +49 (0) f +49 (0) e

Thank you