Meditech Remote Access Training September 2011 Page 1

► This is training module is designed for physicians and their physician office staff. ► It has all the basic tools to:  apply for remote access  understand the requirements for PC preparation  understand the use of remote token to gain quick remote access to the MHS Meditech clinical and billing patient information needed in your physician practice. ► Other Information covered: October INFORMATION COVERED ► Application process ► Basic hardware information ► Remote access to Meditech ► Download Citrix program ► Remote entry to Meditech ► Change password ► Meditech sign on ► Desk top view and helpful tips ► View patient information ► View Reports ► Face Sheet for Billing information ► Contact information Page 2

PHYSICIAN PORTAL ACCESS ► Access MHS web site by using your Internet browser with URL: ► This site has system requirements, and good preparatory tips October Click On Physician Portal Page 3

PHYSICIAN PORTAL - MEDITECH SELECTION October ► Select Meditech ► Can also select: ► Web PACS ► MHS ► Library services ► Medical Staff portal Page 4

MEDITECH INFORMATION PAGE ► Meditech page view  Step by step for remote access instructions ► Requirements  This has all you need to know and prepare your PCs for remote access ► Tips and troubleshooting  Good housekeeping ideas to help problem solve remote access October Page 5

REQUIREMENTS FOR REMOTE ACCESS TO MEDITECH REQUIREMENTS FOR REMOTE ACCESS TO MEDITECH Hardware Recommendations: ► PC processor 700MHs ► Memory RAM ► Cable modem or DSL ► Monitor 1024x768 resolution ► HP Printer Software: ► Windows XP professional ► Internet Explorer 5.x + ► Office ► Antivirus/Spyware October Page 6

TIPS AND TROUBLESHOOTING ► This page is an absolute must read before starting remote access process in office or home. ► Preparing PC prior to install Citrix program is critical for success. ► This is especially true in removing internet temporary files and spyware files that interfere with success downloading of Citrix. October Page 7

RSA SECURE ID TOKEN ► The MHS IS department will send token(s) with username and password after receipt and completion of application forms. ► The RSA Secure ID token has a battery life of four years. The code changes every minute. ► Contact MHS help desk for replacement if token is lost. ► Physicians and their office personnel will be given unique six digit passwords to use with their token’s six digit rotating number October Page 8

CITRIX LOGON ► After all preparations completed on your PC ► You will need your office token username and password obtained from IS dept ► Then go to the above site in your browser October Page 9

CITRIX SECURITY PROMPT ► Type in your given MHS user name with first letter capitalized eg: Smla ► Then in password box first enter your password given by IS plus the RSA access token number. ( total entry = 12digits) ( total entry = 12digits) ► Be careful !!! ► 5 incorrect entries and token will need to be reset by MHS help desk –All facilities should use this contact for tokens October Page 10

INSTALLING CITRIX PROGRAM ► For each PC, you will need to do a one time download of “MHS Application Portal Client “ ► This allows your PC to remotely access Meditech and print needed reports ► Select Yes to download program when prompted ► You must then restart your browser session ► This will fully install the Citrix program into your PC for allowing remote access to Meditech October Page 11

ENTRY PROCESS AFTER CITRIX LOAD ► After you have downloaded Citrix client and re-initialized your browser session ► Go again to ► Again enter your user name and remote token log in as previously described. ► You will brought back to the MHS Application Portal October ► Now select “Anonymous” (this is for office use) ► Physicians with internet access privileges may need to use “Explicit” and use their MHS internet user name and password. ► Select login at bottom ► Review instructions given by IS with your token on what to use. Page 12

MEDITECH ICON ► Click on Meditech icon ► Seeing this on your screen means your PC has successfully loaded the Citrix client, and should be able to get into Meditech remotely October ► Grant access to allow Meditech to run Page 13

SUMMARY ► You should be able to apply and complete your remote Meditech access in your office or home PC ► This document is one of four:  Remote Access (this document)  Meditech Training  Physician Consult Ordering  Electronic Signature October Page 14

CONTACT INFORMATION ► If you are having problems with your access, please contact the MHS helpdesk or ► MHS does not have a team to come to your office to repair PCs. October