Spiceworks Overview Enterprise Business Group Jul-2015

2015 Lenovo. All rights reserved. 2 The Free IT Management App & Community

2015 Lenovo. All rights reserved. 3 What is Spiceworks? Private company based in Austin, founded in 2006 Develops & distributes the following free, proprietary (not open source) IT service management tools for SMB clients, with in-house development funded by advertising ‒ Inventory Management tool ‒ Cross-platform Network Monitoring tool ‒ Service Desk / IT help desk tool Also hosts a large community forum

2015 Lenovo. All rights reserved. 4 What Do I Have? How Do I Keep Track of Everything? Is Everything Working? How Do I Fix IT? IT Admin What IT Pros Are Asking Spiceworks - Overview

2015 Lenovo. All rights reserved. 5 IT Admin Enter Spiceworks! Spiceworks - Overview

2015 Lenovo. All rights reserved. 6 IT Admin What Do I Have? How Do I Keep Track of Everything? Is Everything Working? How Do I Fix IT? Full Inventory of Hardware & Software Full Inventory of Hardware & Software Track To-Do’s & User Requests Track To-Do’s & User Requests Monitor Troubleshoot & Report on Assets Collaborate With a Community of IT Pros Everything IT... For Free! Spiceworks - Overview

2015 Lenovo. All rights reserved. 7 Spiceworks is a 23mb download designed for…  IT Pros who have admin rights on their network  Organizations with less than 1000 devices on their network. It will work with more, but it won’t be as fast.  Discovering Windows, OS X, Linux and Unix (but must run from a PC). Is Spiceworks for Me? Spiceworks - Overview

2015 Lenovo. All rights reserved. 8 System Requirements Windows XP Pro SP2, Windows Vista, Windows 7, Windows 2003 Server SP1, SP2 and R2, & Windows 2008 Server 1.0 GHz Pentium III class processor 1GB RAM Browser Requirements Firefox 1.5 or later Internet Explorer 7.0 or later Google Chrome 2.0 or later What Do I Need for Spiceworks to Work? Spiceworks - Overview

2015 Lenovo. All rights reserved. 9 Automatically discover hardware & software via agent-free scans Gather technical data about assets Create custom attributes like “Department” Inventory non-network devices such as PDAs Compare two devices & troubleshoot from Spiceworks What Do I Have? What Do I Have? Full Inventory of Hardware & Software Spiceworks - Overview

2015 Lenovo. All rights reserved. 10 See software installations, disk usage, trouble tickets & more Easily create custom reports Export reports in CSV, PDF and Excel format Exchange report builds with other Spiceworks users. What Do I Have? What Do I Have? Customizable Reports Spiceworks - Overview

2015 Lenovo. All rights reserved. 11 Allow clients to submit tickets with attachments via or web portal Create tickets in one click for devices that need attention Assign tickets across your IT team, manage projects and view progress Access and manage your help desk via your mobile device. Help Desk and Ticket Submission How Do I Keep Track of Everything? Spiceworks - Overview

2015 Lenovo. All rights reserved. 12 Monitor disk space, software installations, anti- virus updates & more Create alerts to detect events and prevent issues See & set up alerts for Microsoft events across your environment Monitor the health of your Exchange server Is Everything Working? Network Monitors & Alerts Spiceworks - Overview

2015 Lenovo. All rights reserved. 13 Ask IT questions and share answers Join groups of IT pros based on interest, geography, expertise and more See recommendations & ratings on IT products & services from other IT pros Get tips and support on getting the most out of Spiceworks Where Do I Find Answers? Global Community of IT Pros Spiceworks - Overview

2015 Lenovo. All rights reserved. 14 No Gimmicks. No Catches. Here’s How Spiceworks Keeps IT Free. So What’s The Catch? Spiceworks - Overview

2015 Lenovo. All rights reserved. 15 Can’t have Ads? No Problem! Replace the Ads and add your logo for $20 a month with Spiceworks MyWay. Spiceworks - Overview

2015 Lenovo. All rights reserved Go to Click “Free Download” Enjoy IT Freedom in less than 5 minutes! Where Do I Get Spiceworks? Spiceworks - Overview

2015 Lenovo. All rights reserved. 17 Spiceworks Links Free Network Monitor product page and download Network Monitor FAQ Network Monitor Youtube video overview Online training Help and support Community forum (registration/login required) Spiceworks monitoring & alerts deep-dive presentation ?qid=0bb41afd-e90d-4e c756c185&v=default&b=&from_search= ?qid=0bb41afd-e90d-4e c756c185&v=default&b=&from_search=3

2015 Lenovo. All rights reserved. THANK YOU