Understanding IndiaPost 1.1.1

INDIA POST – VISION & MISSION Our Vision “India Post’s Products and Services will be the customer’s first choice” 1.1.2

Mission To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability. To provide services to the customers on value-for- money basis. To ensure that the employees are proud to be its main strength and serve its customers with a human touch. To continue to deliver social security services and to enable last mile connectivity as a Government of India platform 1.1.3

Organisation structure 1.1.4

At the Directorate 1.1.5

Operational network 1.1.6

Spread of POs 1.1.7

Practice Exercise

Overview of products and services Mail Services – Ordinary mails – Registration – Parcel – Insurance – Value Payable Post – International 1.1.9

Overview of products and services Premium Products – Speed Post – Business Post – Express Parcel Post – Media Post – Greeting Post – Logistics Post – ePost

Overview of products and services Financial Services – Post Office Savings Schemes – Postal Life Insurance – Money Remittance Services – Mutual Funds – Forex Services

Overview of products and services Retail Services – Bill Mail – Direct Post – Retail Post – ePayment Philately

Citizen’s charter – An Overview

Purpose of the charter The charter is the declaration of our commitment to excellence in service to customers of the department The citizen charter declares the standards for various services offered Where do you find this in our IndiaPost site? – About us – Citizen charter –

Tour of India Post Website

Browsing of India Post Website

Practice Exercise