1. Business Service Network (BSN) Committed To Excellence USPS Business Service Network - 2006

2. BSN Mission Build strong customer relationships by providing excellent customer service, communications, and information to our most valued customers. Serve as the critical link between customers and postal operations

3. Excellent Customer Experience Understand the customer Translate their needs Take action Exceed their expectations SatisfactionLoyaltyRetention/Growth BSN – Committed To Excellence

4. Structure Realigned accounts and resources to provide enhanced service Accounts with multiple sites and highly complex issues will receive BSN service from the Area Office Accounts with less complex issues will receive BSN service from the District Office

5. BSN – Committed To Excellence Structure (cont’d.) Established a HQ National Service Improvement Team Systemic issue identification and resolution Segmented by industry Mail Service Providers Packages Retail Finance Printers

6. BSN – Committed To Excellence Proposed Timeline Announced changes on February 14 to BSN employees National Service Improvement Team in place by early April Area resources in place by late-April District resources in place by late-May Full implementation by end of Fiscal Year

7. Partner for Success Business Service Network Customer BSN – Committed To Excellence