Summary Slide Night Audit Night Audit Duties Date Roll Night Audit Deployment Night Audit Reports Diagram–Room/Tax Posting Diagram–Outlet/Ancillary Posting Diagram–Shift Closing Hotel Performance Report Diagram–Performance Report Part 1 Diagram–Performance Report Part 2 Ancillary Night Audit Duties Internet Exercise Figure 10-1

Night Audit The night audit department of the front office is defined as the team that assumes the role of reconciling a hotel’s daily activities and transactions. This department compiles a series of reports and data into a report called the night audit report for management review. Figure 10-2

Night Audit Duties Generate the summary and statistical data compiled into the night audit report. Verify daily hotel transactions. Assume responsibility for certain front office functions, such as front desk and PBX. In many cases, the leader of the night audit team will serve as the Manager On Duty (MOD) in the absence of senior management. Figure 10-3

Date Roll Hotels must designate a certain point in the night, called the date roll, to establish a change in date The date roll must occur prior to the earliest departures to ensure that all applicable charges are posted in the guest ledger. It is not unusual for the date to roll between 2 and 4 A.M. Figure 10-4

Night Audit Deployment The night audit team will vary in makeup and composition depending on the hotel. Generally, the night audit team will consist of: Night audit manager Two to five auditors (depending on the size of the hotel and the number of ancillary operations) One or two food/beverage auditors (depending on the number of outlets) Figure 10-5

Night Audit Reports The night audit team’s primary responsibility is to verify the posting of charges within the guest ledger. This is done by a series of reports. Each report generated by night audit is verified and documented to ensure accuracy. Why are these reports so important? Figure 10-6

Night Audit Reports The night audit reports vary by hotel, but they often include: Room rate posting report Outlet/ancillary reconciliation report Food and beverage potential report Food/beverage audit report PMS summary-posting report Figure 10-7

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Night Audit Reports Additional reports include: Credit Card Transaction Report Arrival/Departure Report No-show Report Credit Limit Report Comp Rooms Report Out-of-Order Rooms Report In-House Report Message Report Figure 10-11

Hotel Performance Report Overall hotel statistics must be recorded and summary reports generated that conform to the USALI guidelines. The hotel performance report is the most common form of this summary. The hotel performance report is reviewed each morning by senior management and department heads throughout the hotel. It illustrates the revenue and occupancy performance of the entire hotel. Figure 10-12

Hotel Performance Report Figure 10-13

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Ancillary Night Audit Duties Hotels might employ their night auditors in varying roles. Some of the individual auditors may also operate the PBX switchboard or front desk. Some even perform security duties as needed. The night audit manager assumes the role of Manager On Duty. The MOD generates the MOD report to document all incidents and accidents. Figure 10-15

Hotel Safety Internet Exercise While the MOD and other hotel employees do all they can to ensure guest safety, the guests also should be cognizant of these issues. Visit the following sites and learn more about safety and security: http://www.kevincoffey.com/hotelsaftety.html http://www.freetraveltips.com/Hotels/Hotel11.htm http://www.traveldirt.com/travelsafety/hotel-safety.htm Figure 10-16