TCSG’s Lean Six Sigma Certification Program Brought to you by Wiregrass Technical College Wiregrass Technical College via Blended e-Learning powered by OpusWorks® from The Quality Group Rob Stewart/John Best July 13, 2010

2 The Quality Group The Quality Group (TQG) is an Atlanta-based leader in blended e- Learning systems with a special focus on Lean Six Sigma. The Quality Group has been providing customized, best-of-class blended e-Learning solutions for leading global corporations and academic institutions since Our solutions include rich and engaging content ranging from Lean, Six Sigma, SPC and Basic Statistics to Project Management, ISO Internal Auditor, Employability Soft Skills (the WinAt-Work® series) and Logistics.LeanSix SigmaSPCBasic StatisticsProject ManagementISO Internal AuditorEmployability Soft SkillsLogistics. TQG has partnered with some of the top Colleges and Universities in the country. Since 2004, these colleges and universities have trained more than 5,000 individuals and trained workers at dozens of companies using TQG’s Lean Six Sigma blended e-Learning program.

Lean and Six Sigma are a powerful set of management systems that help companies increase profits by eliminating waste, defects, and variability. Lean Eliminate Waste Shorten Cycle Time Eliminate Process Variation Improve Process Capability Six Sigma Drive Performance  Operational  Financial  Quality / Customer Experience The Lean Six Sigma methodology utilizes a highly disciplined, customer-focused, problem-solving approach supported by a variety of practical analytical tools. Both Manufacturing and Service companies can benefit from using Lean Six Sigma principles, methodologies and tools. Why Lean and Six Sigma

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Introductory participants in the 6σ organization. White Belts are qualified team members of a Green Belt or Black Belt Project Team. Yellow Belt training provides an introduction to process management and the basic tools of Lean Six Sigma. A Yellow Belt participates as a core team member or subject matter expert (SME) on a project or projects. Green Belts are skilled in problem solving, data collection / interpretation, and financial analysis. They are key members of 6σ projects and expected to lead smaller projects. Black Belts are thoroughly trained individuals with expertise in using statistical tools and interpreting analytical results. Black Belts are expected to identify opportunities, lead initiatives, and coach Green Belts. Six Sigma Hierarchy

6 BeltDescription # Online Modules Online Hours Range In-Class Days LSS White This Series is for those who want an overview of Six Sigma, Lean, and Statistics. It is a must for managers who want an appreciation of the commiment necessary to implement statistically based process improvement and the return on investment to be gained /2 LSS Yellow This Series is for those who wish to become Assistant Team Leaders on Six Sigma projects. The skills learned will enable the styudent to be a valuable Six Sigma project team memeber and assist the Team Leader in all aspects of a Six Sigma project. This Series can be used as a prerequisite for the LSS Green Belt Course LSS Green This Series prepares those who wish to become Six Sigma Green Belts and Project Team Leaders. It is organized following the DMAIC methodology, includes many Lean modules and covers Descriptive Statistics. This Series can be used as a prerequisite for the LSS Black Belt Course LSS Black This Series prepares those who wish to become Six Sigma Black Belts and Leaders within the Six Sigma organization. It is organized following the DMAIC methodology, provides a thorough description of Lean and Lean tools, and includes detailed instruction in Statistics

Green Belt Curriculum The Lean Six Sigma Green Belt curriculum consists of 32 modules -- with approximately 24 on-line hours and 5-6 classroom days recommended.

The Blended e-Learning Process The model consists of e-Learning pre-work and class application to extend the learning experience. Online resources also include supporting documentation, reference material, pre-post-assessments to measure knowledge transfer, and refresher 'tune-up‘ modules.

Blended Approach: APPROXIMATE TIMELINE: ACTIVITIES APPROXIMATE TIMELINE: ACTIVITIES A virtual class ~2 hrs. Round 1: e-learning & project definition ~4 weeks Class Intro. Round 2: e-learning & project work ~4 weeks Class E-Learning Course:  Group discussions  Review  Simulations  Hands-on practice  Coaching  Team project reviews Course:  Group discussions  Review  Hands-on practice  Coaching  Team project reviews After class project work/ certification Presentation Course:  Coaching  Individual project reviews  Final project report  Certification exam

1. Pre-class learning 2. Classroom learning 4. Organization wide results 3. On-the-job support Faster learning, reduced time away from job Flexible, scalable, learn anywhere, 24/7/365 Accommodates different learning styles More learning accountability, own pace, repeat, review Students come to class on the same learning level Reduced classroom training time Hands-on, active learning that’s more interactive More coaching and mentoring with SME instructor Faster access to online and reference materials as job aid Increased retention with better knowledge transfer to job Chunked learning that can be delivered JIT Mentoring & coaching from the SME  Reduced costs, reduced disruption for training  Better control and consistency delivery roadmap  Better utilization of resources  Alignment with business objectives

WHITE BELT First ½ day Prerequisite: none YELLOW BELT First 2 days Includes: White Belt GREEN BELT First 6 days Includes: Yellow Belt Certification Requirement: 1 project On-line certification exam

12 OpusWorks – Branded Portal Delivery

Superb e-Learning Instructional Design

Superb e-Learning - Lean

Superb e-Learning - Statistics

Superb e-Learning – Healthcare Version

Superb e-Learning – SPC for Operators

Superb e-Learning – WinAt-Work®

Superb e-Learning – ISO Internal Auditor

Superb e-Learning – Global Logistics

Superb e-Learning – Customized

Superb e-Learning – Custom

24 On-line courses and student guides Classroom instructor guides, participant workbooks, PowerPoint slides, handouts

OpusWorks – Complete Administration

26 Certification training has never been easier and more affordable. Our program provides choices, flexibility and convenience. Blended Learning Program E-Learning Program E-Learning A La Carte The freedom of e-learning in phases given your time and financial restrictions. Ideally suited for White, Yellow and Green Belts. Step 1 – Identify the Belt Program that fits your needs. Step 2 – Select and purchase those modules you are ready to complete. When you’re ready to advance to the next phase, simply purchase that set of modules. Combines e-learning delivery with live instructor-led training to create a highly effective learning experience. Ideally suited for Green and Black Belts. Step 1 – Identify the Belt Program that fits your needs. Step 2 – Select and enroll in the program. When you’re ready to advance from Green to Black Belt, simply enroll in the blended learning Black Belt Program. The freedom of e-learning experience for a complete certification. Ideally suited for White, Yellow or Green Belts. Step 1 – Identify the Belt Program that fits your needs. Step 2 – Select and purchase the complete E-Learning certification program. When you’re ready to advance to the next belt, simply purchase those add-on modules.

27 Black Belt: Approximately 60 e-learning hours 24 virtual hours (12, 2-hr synchronous sessions over 12 weeks) Available for black, green and yellow belts Black Belt: Approximately 60 e-learning hours 24 virtual hours (12, 2-hr synchronous sessions over 12 weeks) Available for black, green and yellow belts

Next Step … Green Belt? Q & A Discussion