1 CA ACD Reports Module Sales Presentation

2 Table of Contents Overview How to Order Why Applications? Contact

3 Overview

4 CA ACD Reports Module provides Call Center reporting functionality to Panasonic CA Supervisor. CA ACD Reports Module works with TDE, NCP and NS1000 PBX series. Benefits to Customer Improve Call Center Performance Measure Service Level Objectives Measure Agent Performance Improve customer experience Benefits to Dealer – Increase sales into Inbound Call Centers (Help Desk, Customer Support, Sales, etc.) Outbound Call Centers (Telemarketing, Political Surveys, etc.)

5 Overview Key Features Collect CA ACD statistics Build Reports by month/day/hour/day of week and group for a selected time range Group Report – Total number of calls – Average Answer Time – Overflow Calls – Lost Calls – Max Waiting Calls – Longest Waiting Time in Queue Agent Status Report – Login Time – Not-ready (break) Time – Busy Time – Working After Hours Call Time English, German, Spanish user interface support

6 CA Appointment Reminder CA Auto Attendant CA Conference Bridge CA ACD Reports CA Outbound Dialer New Vertical Markets Health Care Practitioner Service Oriented Business Automotive Schools Compete in Existing Markets Informal Call Center SMB Office Small Doctor Office, Collection Agencies Overview Market impact for CA ACD Reports Module

7 Use Case Panasonic CA Client Panasonic CA Supervisor Panasonic CA Supervisor ACD Reports Module ACD Reports Module Nick John Peter Company PBX + CA Server LAN PSTN/ IP 2. Incoming call with Caller ID and DID is directed to the ACD Call Center Group 4. Peter Supervises the Call Center activity Group Report: -Total number of calls - Average Answer Time -Overflow Calls - Lost Calls -Max Waiting Calls - Longest Waiting Time in Queue Agent Status Report: - Login Time - Not-ready (break) Time -Busy Time - Working After Call Time 1. Nick calls the Company Call Center number 3. John answers the incoming call and helps the customer Help Desk Use Case

8 How to Order

9 Product Order Flow Ordering Product must be ordered from Panasonic Sales Company CA modules is introduced on the Panasonic Price List CA Modules Install Kit is available on the Poltys Licensing portal NOTE: Ordering procedure may be different from region to region according to local requirements Licensing Panasonic CA must have an active license (permanent or trial) in order for the CA Modules to be functional Each CA Module comes with a 60 days trial license The customers will receive Activation Codes and will be able to activate the CA Modules from the Poltys Licensing Portal ( Distributor/ Reseller sends Order for License Key to Panasonic Sales Company Panasonic Sales Company sends Order for License Key to Poltys Panasonic Sales Company sends Order for License Key to Poltys Poltys sends monthly Invoice to Panasonic Sales Company Panasonic Sales Company sends Invoice to Distributor/ Reseller Panasonic Sales Company sends Invoice to Distributor/ Reseller Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller

10 CA ACD Reports Part Numbers 3PS-00ACD-CA1 CA ACD Reports Module 1 (one) license 3PS-REM-INSTALL Remote System installation and configuration service Note: Part numbers may be different from region to region according to local ordering system requirements

11 Why Applications?

12 Why Sell Applications? FeatureProductivity Customer Satisfaction MobilityCost Saving Enhanced Collaboration ACD Reports Mobility Client (smartphone, tablet) Video Call Video Conferencing Voice Conferencing Outbound Dialer Speech Auto Attendant Position in Queue Announcement Customer Callbacks Skills-based Routing Emergency Notification Appointment Reminder Web Content Sharing Requests from Dealers/ Sales Companies and Lost Prospects

13 Why Sell Applications? Call Center Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules ACD Reports CCR, CMSMy CallsCA Module Agent Screen-pops CCR, CMSMyCalls, UCBWith iLink product ← Video Calls PBX CA Module Customer Callbacks Callback AssistUCB Web Chat CMSUCB Fax Queuing/ Dispatching / Inbound/ Outbound Call PilotUCB Queuing/ Dispatching / Inbound/ Outbound Call PilotUCB Skills-based Routing PBXUCB Outbound Dialer Proactive ContactUCBCA Module Speech Auto Attendant Call PilotUCBCA Module Position in Queue Announcement Call PilotUCBWith Poltys product←

14 Why Sell Applications? Unified Communications Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules Voice Conferencing PBXUCBCA Module Video Call PBX CA Module Video Conferencing PBX CA Module Web Content Sharing UCB Mobility Client (Smartphone, PDA, Tablet) One-X CommunicatorUCB Unified Communications Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules Nurse Call System Integration Nurse Call ResponseUC for EnterpriseWith Poltys product← Agent Screen Pops Patient Appointment Reminder PBXWith Poltys product← Video Calls PBX CA Module Web Chat PBX With Poltys product←

15 Why Sell Applications? Competitor Solutions Avaya CCR means “Customer Call Reporter” CMS means “Call Management System” Callback Assist Call Pilot contained in “Unified Messaging” platform Proactive Contact One-X Communicator Nurse Call Response Patient Appointment Reminder NEC MyCalls UCB means “Unified Communications for Business” UC for Enterprise

16 Why Sell Applications? PBX Market Trends There is an increase in the number of IP systems being sold worldwide. The traditional TDM system market is declining. IP ExtensionsTDM Extensions Asterisk TerminalsHosted VoIP Dealers therefore need to expand the range of communication solutions that they offer in order to compete in an increasingly crowded market.

17 Why Sell Applications? Integrated Solutions with Voice and Data The traditional borders between PBX resellers and IT reseller are increasingly becoming blurred. The future is moving towards totally integrated solutions with voice and data solutions available for all business models.

18 Why Sell Applications? PBX Business Solutions Oriented Business Small Offices Business Concept Solutions = PBX + Applications Easy Configuration Quality Reliability High Added Value Target Customers PBX Business Direction Target Customers Medium and Large Organizations

19 Contact

20 Contact Poltys, Inc N. Main Street, Suite D Anderson, SC USA US: +1 (864) Canada: +1 (905) UK: +44 (0) GE: TBD RO: Web: Sales: Support:

21 Thank You!