1. CA Modules
Eugen Stefan

2. Table of Contents Introduction CA Modules Overview How to Order
Contact

3. Introduction

4. Poltys Inc., - Over 16 years partnership with Panasonic
with Factory
TAPI Driver, CSTA Test tool, VM console, PA Server, CSTAMUX ….
Poltys knows Panasonic PBX, especially reliable CSTA interface
with Sales Companies
Panalat, Canada, USA, New Zealand, Singapore, India, MiddleEast, Russia….
Poltys knows Panasonic PBX reseller capability
Poltys knows Panasonic structure.
Long term Panasonic application partner as a PSDN Gold Member
Has tightly integrated application with Panasonic PBX
Nurse Call integration: integrated with System Wireless Phone
Call Center Application: integrated with built-in ACD function

5. Business Productivity
Call Center Solutions
ACD Monitoring and Reporting
Queue Wait Time Announcer
Dial Out Notification and Call Fraud Protection
Call Recording
CRM Integration
Business Productivity
Conference Bridge
Speech Auto Attendant
Appointment Reminder
Inbound/ Outbound SIP IVR
Call Accounting
Healthcare
Direct Care Connect – Nurse call system integration with Panasonic Phone system
Direct Care Monitor – Monitoring and reporting

6. New functionality for the Panasonic CA provided by Poltys
as CA Family product
Tight integration
Dec 2012
ACD Reports
Conference Bridge
Outbound Dialer
Appointment Reminder
Auto Attendant
New functionality for the Panasonic CA provided by Poltys
Panasonic CA and Poltys CA Modules create an unified application suite
CA Modules are derived from existing Poltys applications
CA Modules use the propriety Panasonic CTI I/F for a seamless integration with CA and PBX
Languages available for the GUI
English
German
Spanish
Key Concept
Panasonic Family Product
Affordable to sell by Panasonic Dealer

7. CA Modules Product Positioning
New capabilities added to the Panasonic based solutions
Appointment remainder
Auto Attendant
Outbound dialer
Cover missing functionality in the Panasonic based solutions
Simple ACD Report
Conference Bridge
Industry
Appoint. Reminder
Auto Attendant
Conference Bridge
ACD Reports
Outbound Dialer
New Vertical Markets
Health Care Practitioner l
Service Oriented Business
Automotive
Schools
Compete in Existing Markets
Informal Call Center
SMB Office
Small Doctor Office, Collection Agencies

8. Business Benefits New opportunity of selling Panasonic systems
Upgrade/ replacement of existing equipment
Multiple points of contact with the customer
Increase application sales revenue
Maintenance services expansion

9. CA Modules Overview

10. CA Modules Functionality
Poltys CA modules can be launched from CA V4 screen with easy one-click operation, then provides effective five functions.
1. ACD Reports
Provides Call Center reporting features, adding ACD Call Center specific functionality
CA V4
Click
Poltys
CA Module
2. Conf Bridge
Adds audio conference capabilities to the CA Pro and CA Supervisor Clients
3. Appt. Reminder
Places outbound calls to customers and when the call is answered, plays specific message
4. Auto Attendant
Connects the caller to the intended recipient by speaking the name or by entering the extension number, using speech recognition technology
Select a function
5.Outbound Dialer
Automatically places calls to a predefined list of phone numbers and connects the called person to the agent as soon as the call is answered

11. CA Modules Installation and Operation
Simple and easy installation and operation
Unified installer
Simple per seat floating license
Some CA modules use Poltys Appliance (low cost server)
Start CA Modules GUI using existing Poltys start button from CA
Poltys CA Module unified GUI from CA and jump to each function
Similar concept as for Voice Mail Assistant

12. Poltys CA Conference Bridge Module
Connects internal and outside participants in multi-party voice conferences
Benefits
Reduces costs on multi-party calls
Secure calls
Reduces travel costs
Features
Multi-party, multi-speaker conferences
Maximum 48 conference rooms
Total of 96 simultaneous attendees per system
Easy to configure ad-doc conference
Add/ Kick out/ Mute attendees during the conference
Integrate with Microsoft Outlook 2012 calendar
Ideal Customers
Corporate Organizations
Inter-company, worldwide training
Auctions via telephone
Organizations that take regular referendums/votes

13. Poltys CA Conference Bridge Module
Connects internal and outside participants in multi-party voice conferences
Conference External/ Internal Callers
Meet-me/Dial Out
Integrated with Microsoft Outlook scheduler
SIP
CA + TDE/NCP/NS1000
Poltys Conference Bridge Appliance
Outside
Conference
Participant r
Agent
CA Client
Call Every Entry in the List
Outlook plugin

14. Poltys CA Appointment Reminder Module
Places outbound calls to customers and when the call is answered, plays specific message
Benefits
Reduce no-shows
Make Better Use of Your Appointment Slots
Save The Time of Staff
Regular / Periodical checkup remainder
Features
Plays pre-recorded messages or can use Text to Speech technology
If the call is not answered it retries, if an answering machine answers, it leaves a message.
Can leave messages in different languages
Creates Call Completion Reports and Call Logs.
Ideal Customers
Doctor/Dentist Offices
Any Service Business Appointment Confirmation
Emergency Notifications
School to Parents Notifications
Car Dealer

15. Poltys CA Appointment Reminder Module
Automatically Call Customers and play Reminder Message
Call every customer in the List
If Call Answered - Play message
If No Answer – Retry later
SIP
CA + TDE/NCP/NS1000
Poltys Appointment Reminder Appliance
Call Every Entry in the List
Call answered- Pay message
No Answer – Retry later
Customers

16. Poltys CA Outbound Dialer Module
Automatically places calls to a predefined list of phone numbers when the agent status is “available”
Benefits
Helps maximize revenue opportunities
Improve Contact Center Productivity, agents spend more time talking than dialing
Features
Calls the numbers one by one as soon as Agents becomes available
Busy or no answer numbers are retried
The outbound dialer eliminates the customer search and dial time that the agent normally does
Agents are presented with calls as their status changes to available
Outbound call list can be shared via CRM databases between multiple Agents
Import/ export call list from/ to external CSV file
Ideal Customers
Collection Agencies
Patient Check-Up
Appointment Confirmation
Lead Generating
Telemarketing
Political Campaigns

17. Poltys CA Outbound Dialer Module
Automatically call customers in list using the agent phone when the agent status is “available”
Call every customer in the List
When the Call is Answered pop up screen for notes
Agent writes call notes
CA + TDE/NCP/NS1000
Call Every Entry in the List
Call answered- Pay message
No Answer – Retry later
Customers
Call Eveage
Agent
CA Client
Outbound
Dialer Module

18. Poltys CA ACD Report Module
Provides reporting features to CA Supervisor, enabling agent and group history analysis
Benefits
Provide ACD Reports for increased Productivity, Profitability and Customer Satisfaction)
No server required
Features
Collect ACD statistics regularly from CA Supervisor
Build Reports by month/day/hour/day of week and group for a selected time range
Group Report Statistics
Total number of calls
Average Answer Time
Overflow Calls
Lost Calls
Max Waiting Calls
Longest Waiting Time in Queue
Agent Status Report ACD Statistics
Login Time
Not-ready (break) Time
Busy Time
Working After Hours Call Time
Ideal Customers
Help Desk Supervisor, Customer Support Supervisor, Sales, etc.
Telemarketing Supervisor

19. Poltys CA ACD Report Module
CA + NCP/TDE/NS1000
Customers
Inbound/Outbound
wer – Retry later
Agent
CA Client
Call Every Entry in the List
Call answered - Pay message
No Answer – Retry later
Inbound/Outbound/Intercom
CA Supervisor + ACD Reports Module
Supervisor +
Group and Agent Status Reports
Hourly/Daily/ Monthly/Custom Dates
Export PDF/CSV/EXCEL
Print

20. Poltys CA Auto Attendant Module
Connects the caller to the intended recipient by speaking the name or by entering the extension number, or perform actions depending on CA presence state
Benefits
Helps companies reduce their overall operating costs
Performs Call Routing Efficiently
Features
Enabled, customer speaks the name of the party he wants to talk to
Get the CA client presence status, play the associated greeting and perform the specific action
Call is transferred automatically to the appropriate person if available
Outside caller can request a call back and leave a callback number
Auto Attendant will popup a window with the callback requests and if it is accepted, the callback number is automatically dialed
Ideal Customers
Law firms
Accounting firms
Product & service businesses

21. Poltys CA Auto Attendant Module
Automatically Answer Calls, Recognize Name, Transfer to Extension or Voice Mail
Answer All Calls
Play Custom Greeting Message(s)
Recognize Name or dialed extension
Transfer Call to appropriate extension or Voice Mail
SIP
CA + TDE/NCP/NS1000
Poltys Auto Attendant Appliance
Customers
No Answer – Retry later
Agent
CA Client
Call Every Entry in the List
Inbound Calls

22. How to Order

23. Order Process CA modules are added to the Panasonic Price List
Order are placed to Panasonic Sales Company and for each Part number an Activation Code is supplied
Activation Code is used by Dealers to log into the Poltys licensing portal ( to activate the SW parts and initiate HW delivery
Activation Code is generated by Poltys and has the order details encrypted in 16 alphanumeric characters in the following format: xxxx-xxxx-xxxx-xxxx

24. Poltys Appliance (server)
Poltys provides pre-installed appliance Server for easy to setup
Conference Bridge, Appointment Reminder and Auto Attendant CA Modules are preinstalled on Poltys Appliance
Benefit for Customer – Easy to support remotely, easy to replace
Benefit of Dealer - Easy to install, configure and connect to PBX
Appliance
Specifications
Capacity
Description
Micro Chassis
Intel D2700MUD 2.13 GHz Dual Core Atom D2700, 2GB RAM, 60GB SSD Drive
Appliance dimensions: 9” x 8” x 2.5”
Packed: 13” x 11” x 4.5 “
Packed Weight: 6lb
Conf. Bridge up to 24 SIP participants or
App. Reminder + Speech AA up to 8 SIP ports
Desktop /Mini Tower
Low profile 1U, 19” rackmount
Quad Core 3.2 GHz I7, 4GB RAM, 250GB enterprise level HDD, X8STi Supermicro motherboard, Low profile 1U, 19” rackmount chassis
Appliance dimensions: 19” x 15” x 3.5”
Packed: 22” x 19” x 7 “
Packed Weight: 16lb
Conf. Bridge sever 24 participants
(max 100 participants)
App. Reminder + Speech AA over 4 ports (max 48 SIP ports)
Tower/19’ Rack Mountable
Note: This are minimum requirements for each appliance. Other versions may be supplied upon availability

25. Poltys Licenses CA Module License on Client Side (CA User PC)
Poltys Appliance
ACD Reports
Yes
No appliance
Conference Bridge
Not needed
(Poltys licenses are required.)
Appointment Reminder
(Poltys Licenses are required.)
Auto Attendant
Outbound dialer

26. Panasonic Activation Key Needed
CA Module
CA Activation Key
SIP Phone Activation Key
ACD Reports
Yes
(CA Supervisor user) No
Conference Bridge
(CA Supervisor or CA Pro user)
Appointment Reminder
(CA Supervisor or CA Operator or CA Pro User)
Auto Attendant
Outbound dialer

27. Marketing/ Training/ Support
Product Leaflet
Use Case
One page description regarding on how customers use the solution
Sales Presentation
Product description, features, licensing, benefits to customer, how to position, how to sell
Technical Training Materials
Product Manuals
You Tube Videos
Sales Training Seminar
Four hours WEBEX sales force training (English only)
Technical Training Seminar
Four hours WEBEX training for the technical staff (English only)
Note: All Materials are in English, German and Spanish

28. CA Modules Install Kit Download
One installation kit for all Poltys CA Modules (CAModules.exe) downloadable from website 
Fill in Customer Info and click on OK button
Click on Download CA Module Trial link
Go to
Each CA Module comes with a 60 days trial license

29. Contact

30. Contact Poltys, Inc. 3300 N. Main Street, Suite D
Anderson, SC
USA
US: +1 (864)
Canada: +1 (905)
UK: +44 (0)
RO:
Web:
Sales:
Support:

31. Thank You!