Study Auckland 30 July 2014 Immigration Update Rob Stevens, General Manager

Today’s presentation topics 1. Immigration Stats update 2. Context – Immigration and the NZ economy 3. Vision 2015 – Immigration NZ’s integrated change programme 4. Immigration ONLINE – student rollout 5. Industry Partnerships – education sector pilot 6. Towards

The numbers……by source country 3 1 July 2012 – 30 June July 2013 – 30 June 2014 % change Brazil % China % Germany % Great Britain % India % Japan % Philippines % South Korea % Thailand % United States of America % Other nationalities914710,0199%

The numbers……by destination sector 4 1 July 2012 – 30 June July 2013 – 30 June 2014 % change University % ITP % PTE % School %

The numbers……by destination region /122012/132013/14 Auckland17,330 (58%)14,768 (55%)20,306 (59%) Wellington Canterbury Otago Total (NZ)29,92027,05434,196

Nearly 40% of the Auckland population born overseas (making it the second largest migrant city per capita after Vancouver) 1 in 4 of New Zealand's workforce born overseas Migrants contribute about $1.9 billion annually to GDP 60% of workforce growth in the past 10 years is from migrants Second largest diaspora in the world The success of Auckland matters to us…….. and its wider than export education

Immigration New Zealand in context 1400 staff in 36 locations worldwide 41 Visa application Centres (VACs) in 25 countries In the last full financial year:  Over 12 million unique visits to the INZ website (33,000 per day)  Over 700,000 phone / enquiries to the Immigration Contact Centre  Over 11 million border clearances  206,360 visitor visa decisions  166,670 temporary work visa decisions  83,360 student visa decisions  38,960 people approved for residence  751 quota refugees resettled

How we are changing to serve you better Immigration is a critical enabler for two major export sectors (education - $2.5 B pa; international tourism - $5.5 B pa) Goals: Better customer service More consistent decision-making, regardless of location More cost-efficient application processing Greater focus on attracting skills, talent and capital to New Zealand Improved border security World-class identity management Greater involvement of “trusted partners” in visa processing decisions “By 2015 Immigration New Zealand is recognised as a trusted partner, delivering outstanding immigration services and bringing the best people New Zealand needs to prosper.”

Drivers for Change Greater global reach extending customer-facing network through outsourcing to VACs 24/7 access to service via online capability Flexible operating model electronic global work queues realigning office network to match market priorities Improved risk management biometric data triaging applications based on risk and value international data sharing Online channels smarter technology automation of simple processes and tasks simpler products

Integrated Change - how will it be delivered?

Rationalised global office network (review and closure of some offices) Greater use of Visa Application Centres (VACs) – 41 now operating in 25 countries Ministry of Foreign Affairs and Trade no longer involved in visa decision- making E-visas (label-less visas) enabled in the Pacific – reduces processing times Visa decision-making being consolidated into large area “hubs” and smaller specialist market offices Change is happening – and more is coming

Technology that improves the customer experience, delivers efficiencies (INZ only deals with electronic applications) and is more secure. A central part of INZ’s Vision aimed at having a more flexible, responsive and efficient operating model world-wide A system that will enable a shift away from paper application forms and manual processing It isn’t a ‘big-bang’ deployment It is deliberately incremental and phased to introduce functionality specific to different visa types and, importantly, ensure the online offering meets customer and business needs. What do we want to achieve? Immigration services will be delivered online More consistent decision making A more flexible business model Improved fraud detection and prevention World class identity management capability. What is Immigration ONLINE?

Immigration ONLINE – Student Application form

Immigration ONLINE – Student Online user account

15 New Visa Options Check went live in last year, helping users understand which visa they may be eligible for. Immigration ONLINE - Student preparing for go-live. Currently undergoing extensive technical, security and user acceptance testing before going live. Immigration ONLINE - Student live by the end of August. The student online application form provides the base for all subsequent online visa types. Planning for introduction of next online visa types - e.g. temporary work and visitor visas; Chinese language form (for visitors). Planning around ability for third parties to ‘apply on behalf of’. Underway with the build of IDme - identity management engine (using biographic and biometric information) - providing strengthened identity assurance. Immigration ONLINE – Student and next steps

One part of INZ’s Vision 2015 is moving to an operating model that is, in part, based on partnership arrangements with trusted stakeholders. The intent of these partnerships is to facilitate improved visa processing timeliness and streamlined processes by enabling INZ and its partners to share risk and responsibility. An Industry Partnership: -Is a one-to-one relationship with an individual entity (even if it is entered into under a wider framework). -Is voluntarily established because of the mutual benefits to New Zealand as a whole, INZ, other NZ Inc. agencies and the partner. -Involves no payments between INZ and the partner (although it may lead to positive commercial outcomes for the partner). -Has defined criteria for entry and continuance. -Involves an element of trust and risk – right incentives and sanctions. Role of Industry Partnerships in Vision 2015

Existing Industry Partnerships INZ Employers Immigration advisers Tourism Sector Education providers

Allows 25 invited education providers to offer fast-tracked visa application processing for selected students Provider confirms that student is genuine and has sufficient funds for study INZ undertakes health and character checks, still makes final decision Pilot launched in early January, for the start of the 2014 academic year Providers play a greater role in immigration decisions that involve them Pilot may be expanded to other providers in 2015, depending on results of the pilot Export Education Industry Partnership Pilot

Industry Partnership Pilot – participants

Industry Partnership Pilot – speed Processing location Average number of days to approve IPP applications Average number of days to approve non-IPP applications Washington DC23 Shanghai712 Mumbai616 London35 Beijing711 Dubai1113 Hong Kong912 Bangkok57 Manila1210 Ho Chi Minh413 Moscow113

International immigration cooperation Longer Term Vision – to 2020 Cost-effective delivery of immigration services Shared Visa Application Centres (VACS) & services A seamless experience for legitimate travellers Travel facilitation programmes An effective, friction-free information network Real-time information sharing platforms Collaboration to identify and mitigate risk Tackling immigration fraud A strong, globally-connected community Organised activity that avoids duplication

National Office – policy and strategic issues: Palmerston North Branch - operational issues: