Dagmara Galik, Group C.  Three information systems are involved in supply chain management: supplier relationship management, or SRM, (a business process.

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Presentation transcript:

Dagmara Galik, Group C

 Three information systems are involved in supply chain management: supplier relationship management, or SRM, (a business process for managing all contacts between organization and its suppliers), inventory, and customer relationship management (CRM).

 The term supplier, when used in the context of a supplier relationship management system, refers to any organization that sells something to a company operating an SRM application.  Information systems support these SRM processes: source, purchase, and settle.

This diagram shows you how an SRM system is integrated with a CRM system:  The supplier’s CRM interfaces with the purchaser’s SRM application.  Connect the CRM to the customer’s SRM to automate recurring purchases.  SRM examines inventory, determines required items, and creates an order.