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Chapter 11 Customer Relationship Managementand Supply Chain Management
Chapter 11 Case 1 Amazon Case 2 VIP Auto Appearance Center
Chapter 11 Defining CRM
Chapter 11 Case 3 Customer Touch Points Data Consolidation
Chapter 11 Operational Customer Relationship Management SystemsCustomer-Facing Applications Customer Service and Support Refining the call center Sales Force Automation
Chapter 11 Marketing Campaign ManagementSearch and Comparison Capabilities Technical and Other IS Loyalty Programs
Chapter 11 Analytical Customer Relationship
Chapter 11 Other Types of Customer Relationship Management SystemsSupply Chains
Chapter 11 Imperial Sugar Solutions to Supply Chain ProblemsIT Support for Supply Chain Managment
Customer Relationship Management
Customer relationship management ( CRM) Section 13.
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video Cases Video Case 1a: What Is Workday: Enterprise Software.
Customer Relationship Management Supply Chain Management
Lecture 4 11/10/11.
Chapter Seven Case Study Three. Company Three Background –SBU Distributor –manufactures some hardware Distribution Channel Customer base Survival ?
11.1 © 2006 by Prentice Hall 11 Chapter Enterprise Applications and Business Process Integration.
1 Pertemuan 26 Packaged Solution for E-Business Matakuliah: M0284/Teknologi & Infrastruktur E-Business Tahun: 2005 Versi: >
Achieving Operational Excellence Enterprise Applications Business Information Systems Laudon & Laudon Ch.8 (P.266)
Business Driven Technology Unit 3 Streamlining Business Operations Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution.
Enterprise Applications and Business Process Integration
Customer Relationship Management and Supply Chain Management
CHAPTER 9 Information Systems, Management, and Decision Making.
Dagmara Galik, Group C. Three information systems are involved in supply chain management: supplier relationship management, or SRM, (a business process.
Customer relationship management systems Lecture 10.
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