Presentation on theme: "Lecture-9/ T. Nouf Almujally"— Presentation transcript:
1 Lecture-9/ T. Nouf Almujally e-Business SystemsChapter 7Lecture-9/ T. Nouf Almujally1
2 Outline Section 1 (Enterprise Business Systems): Cross-Functional Enterprise ApplicationsGetting All the Geese Lined Up: Managing at the Enterprise LevelCustomer Relationship Management: The Business Focus.What is CRM?The Three Phases of CRMBenefits and Challenges of CRM (not required)CRM Failures (not required)Enterprise Recourse Planning: The Business BackboneWhat is ERP?Benefits and Challenges of ERPCauses of ERP Failures (not required)
3 Outline Section 1 (Enterprise Business Systems): Supply Chain Management: The Business Network.What is CRM?Electronic Data Interchange (not required)The Role of SCM (not required)Benefits and Challenges of SCM (not required)Enterprise Application IntegrationTransaction Processing Systems.Enterprise Collaboration SystemsSection 2:Functional Business Systems summarized in Figure 7.24 (required only)
4 Learning ObjectivesIdentify these cross-functional enterprise systems, and give examples of how they can provide business value to a companyEnterprise Resource planningCustomer Relationship ManagementSupply chain managementEnterprise application integrationTransaction processing systemsEnterprise collaboration systems
5 Supply Chain Management (SCM) The Business Network
6 Supply Chain Management (SCM) Supply chain management helps a companyGet the right productsTo the right placeAt the right timeIn the proper quantityAt an acceptable cost
7 What is SCM ? Supply chain management: is a cross-functional interenterprise system that use IT to integrates and automates the network of business processes and relationships between a company and its suppliers, customers, distributors, and other business partners.SCM create a fast, efficient, and low-cost network of business relationships, or supply chain to get a company’s products from concept to market.
8 Goals of SCM Forecast demand Control inventory Enhance company Relationships withcustomers, suppliers,distributors, and othersReceive feedback on the status of every link in the supply chain
9 What is a company’s Supply Chain? The interrelationshipsWith suppliers, customers, distributors, and other businessesNeeded to design, build, and sell a productmakeup the network of business entities, relationships and processes.Because each supply chain process should add value to the products or services a company produces, a supply chain is Frequently called a “value chain”.
12 Enterprise Application Integration How does a business interconnect its cross-functional enterprise systems? Enterprise application integration (EAI) software is being used to connect major e-business applications.EAI software connects a variety of enterprise systems by letting them exchange data.Serves as middleware that perform:Data conversionApplication Communication and messaging services between systemsAccess to system interfaces
14 Transaction Processing Systems Transaction Processing Systems: are Cross-functional information systems that process data resulting from the occurrence of business transactions.Transactions are events that occur as part of doing business, such as sales, purchases, deposits, withdrawals, refunds, and paymentsOnline transaction processing (OLTP) is a real-time system that captures transactions immediately.
16 Enterprise Collaboration Systems (ECS) EC systems are cross-functional information systems that support and enhance team and workgroup:CommunicationCoordinationCollaborationSystems may include:Networked PC workstationsServersDatabasesGroupware and application packages