CHCCS422B Respond holistically to client issues and refer appropriately

Contents Topic 1 Introduction Topic 2 Screening Topic 3 Assessment Topic 4 Planning Topic 5 Implementation Topic 6 Monitoring / Review Topic 7 Exit Planning TC Training would like to acknowledge the A Bit Better Corporation for the Screen Beans that appear in this unit. Please note that the activities included in this learning material are optional. Assessment items to be submitted are available on Moodle.

Introduction

1| Introduction: What is Case Management? “…individualised service delivery based on comprehensive assessment that is used to develop a case or service plan. The plan is developed in collaboration with the client and reflects their choices and preferences for the service arrangements being developed. The goal is to empower the client and ensure that he/she is involved in all aspects of the planning and service arrangement in a dynamic way.” (Case Management Society of Australia)

1| Introduction: What is Case Management? There are six phases in the process of case management. These are: Screening Assessment Planning Implementation Monitoring/review Exit planning We will go through each phase in more detail. As we do you will see that each step forms a foundation for the steps that follow. As we go through these steps we will use a particular client of “The Watershed” (Positive Change’s youth shelter) as an example.

1| Introduction: Knowledge, Skills and Values In order to undertake case management effectively there is certain knowledge that you will need. This includes, but is not limited to: Communication strategies Cultural issues Developmental stages How to keep records How to write reports Information about a range of other services Relevant legislation Organisational policies and procedures Referral options for a range of issues Signs that abuse may be taking place.

1| Introduction: Knowledge, Skills and Values In order to undertake case management effectively there are certain skills that you will need. These include, but are not limited to: Advocacy Analysing Assessing risk of harm Building rapport Communication strategies Conflict resolution Defining needs Gathering information Identifying feelings Identifying potential problems Identifying resources Imaging alternatives Motivating Networking Preparing reports Providing support Reporting information Setting goals Solving problems Working in a team Writing concisely.

1| Introduction: Knowledge, Skills and Values In order to undertake case management effectively there are certain values that you will need. These include, but are not limited to: Compassion Competence Creativity Discipline Fairness Faith Health Integrity Participation Respect Safety Self-care Self-awareness.