Coaching skills for managers

Housekeeping mobile phones break times toilets emergencies © smallprint

Workshop overview At this workshop the following will be addressed: coaching vs mentoring vs training how and why people learn learning preferences coaching methods the GROW model giving and receiving feedback assessing performance © smallprint

Workshop expectations What do you know about the topic? What do you need to know? What outcomes do you expect from this workshop? © smallprint

Coaching fundamentals Topic 1 Coaching fundamentals © smallprint

Coaching vs mentoring vs training New employees or those who are undertaking new roles need someone to show them what they must do © smallprint

Knowing who needs to be coached © smallprint

Self assessments Skills: formal assessment informal assessment © smallprint

The manager as a coach Who will deliver the coaching? © smallprint

Activity © smallprint

Topic 2 Coaching principles © smallprint

Learning When coaching it is necessary to understand: how and why people learn the specific needs of adult learners how learning preferences impact on the development of new skills © smallprint

Barriers to learning © smallprint

Adult learners have specific learning needs © smallprint

Learning preferences auditory learners visual learners kinaesthetic © smallprint

The learning environment The learning environment must be suited to the needs of learners and to the expected learning outcomes. © smallprint

Structured coaching ‘People will exceed targets they set themselves’. (Gordon Dryden) © smallprint

Activity © smallprint

Topic 3 Coaching methods © smallprint

Coaching You cannot motivate another person, but you can create situations which will enthuse them and encourage them to motivate themselves. © smallprint

Difficult learning situations Be patient. Try to understand the learner/s. Give learners the chance to settle in and become comfortable. © smallprint

Coaching strategies and techniques Facilitation © smallprint

Demonstrating what to do © smallprint

The GROW model GROW: goal current reality options will © smallprint

Activity © smallprint

Feedback Assessment Follow up Topic 4 Feedback Assessment Follow up © smallprint

Giving and receiving feedback ‘Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.’ (Douglas Adams) © smallprint

Framing feedback © smallprint

Receiving feedback © smallprint

Practice Practice: 1. To make a habit of. 2. To do or perform (something) repeatedly in order to acquire or polish a skill. 3. To give lessons or repeated instructions to. 4. To carry out in action. 5. To do or perform something habitually or repeatedly. © smallprint

Identifying coaching problems Evaluation of the coaching and of the coaching results will enable problem identification. © smallprint

Assessing performance © smallprint

Monitoring progress I’ll do it, I’ll do the monitoring! © smallprint

Activity © smallprint

Summary Before leaving today please share: 1 thing you learned 1 new practice you will undertake at work 1 activity you enjoyed Thankyou for your attendance and participation. © smallprint