1. Supervision – action or attitude?

2. Housekeeping › mobile phones › break times › toilets › emergencies © smallprint 2

3. Workshop overview At this workshop the following will be addressed: › planning › leadership › working together › conflict › training, coaching and mentoring › giving and receiving instructions › communication › relationships › meetings © smallprint 3

4. Workshop expectations What do you know about the topic? What do you need to know? What outcomes do you expect from this workshop? © smallprint 4

5. Introductory activity Finding out what you know. © smallprint 5

6. Activity © smallprint 6

7. Topic 1 Planning work It is often said that people do not plan to fail, they just fail to plan! © smallprint 7

8. Scheduling work Work out what you need to do and how you will do it. © smallprint 8

9. Activity © smallprint 9

10. Topic 2 Management, leadership and supervision. Management and leadership are not the same thing. © smallprint 10

11. Leadership success ‘Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.’ ( Stephen R. Covey) © smallprint 11

12. Overseeing others Acknowledge good work. If performance is poor give constructive feedback. © smallprint 12

13. Activity © smallprint 13

14. Topic 3 © smallprint 14 Leading and supporting ‘You do not lead by hitting people over the head-that's assault, not leadership.’ (Dwight Eisenhower)

15. Leadership characteristics Provide appropriate support © smallprint 15

16. Activity © smallprint 16

17. Topic 4 © smallprint 17 Conflict at work Conflict: › a state of opposition between ideas, interests etc; › opposition between two simultaneous but incompatible wishes or drives, sometimes leading to a state of tension › a struggle or clash between opposing forces › a battle The Collins English Dictionary (Fourth Australian Ed)

18. Opposing ideas Do not try to avoid conflict. © smallprint 18

19. Constructive conflict ‘Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict...’ (Dorothy Thompson) © smallprint 19

20. Negotiating ‘Let us never negotiate out of fear. But let us never fear to negotiate.’ (John F Kennedy) © smallprint 20

21. Activity © smallprint 21

22. Topic 5 © smallprint 22 Addressing skills gaps Supervisors aid with performance management and address skills gaps.

23. Support © smallprint 23 Training, coaching or mentoring all support the acquisition of knowledge, practical skills and competencies in a vocational or work based setting.

24. Work relationships ‘There is only one way to…get anybody to do anything. And that is by making the other person want to do it.’ (Dale Carnegie) © smallprint 24

25. Activity © smallprint 25

26. Topic 6 Communicating and giving instructions Providing the information team members need. © smallprint 26

27. Sharing information Communication - the process of exchanging messages. © smallprint 27

28. Instructions Instructions must be clear and properly understood. © smallprint 28

29. Communicating in meetings Meetings provide opportunities for sharing information © smallprint 29

30. Activity © smallprint 30

31. Summary Before leaving today please share: › 1 thing you learned › 1 new practice you will undertake at work › 1 activity you enjoyed Thankyou for your attendance and participation. © smallprint 31

32. Two thoughts ‘Don't find fault, find a remedy.’ (Henry Ford) ‘Get the best people and train them well.’ (Scott McNealy) © smallprint 32