1 ITSM Transition enabling System-wide Strategy Background to Suffolk & Strategic Development Organisational Readiness ITSM Programme ITSM Programme Outcomes Kate Walker, Head of ICT & Anthony Upshall, ITSM Transition Programme Manager

Background to Suffolk Requirements for the Health & Care System Landscape c670,000 patients Highly rural 2 CCGs 67 GP Practices Multiple Community Providers 2 Acutes 1 Mental Health Trust / Local Authority Changing Health & Care System Integrated Health & Care Suffolk Informatics Partnership Considerations Fit for Purpose / Changing Demands What are our options for change? Strategic Approach SWOT Vision Business Value Identification Stakeholder Commitment Developed Roadmap 2

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ITSM Programme 4

ITSM Programme - Outcomes 5 To provide a responsive and reliable IT service pan-Suffolk; To ensure equity and quality of support and services to all sites; To work in partnership to innovate and develop IT across the two CCG areas; Contract with a compliant provider of the services meeting the agreed specification; Maintain quality and timeliness of the service; The contract emphasis will be a proactive support model designed toward providing a robust service rather than simply reacting to incidents as they occur; Ensure all contract schedules are completed to enable a robust contract to be put in place; Secure the full range of services at a cost effective price; To efficiently and effectively transition to the new service contract; Allow other eligible bodies to source similar services:

6 Questions? Kate Walker, Head of ICT & Anthony Upshall, ITSM Transition Programme Manager