7 Chapter Managing Human Resources Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-1

Learning Outcomes After studying this chapter, you will be able to: Describe the key components of the human resource management process and the important influences on that process. Discuss the tasks associated with identifying and selecting competent employees. Explain how employees are provided with needed skills and knowledge. And … Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-2

Learning Outcomes (cont.) Describe strategies for retaining competent, high-performing employees. Discuss contemporary issues in managing human resources. Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-3

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Human Resource Management Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-5

HRM Process and Influences Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-6

The Legal Environment Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-7

Affirmative Action Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-8

Differences in HRM Laws Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-9

Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-10

Identifying and Selecting Employees Phase 1 of the HRM process involves: 1.Employment planning 2.Recruitment and downsizing 3.Candidate selection Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-11

Conducting Employee Assessments Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-12

Determining Future Employee Needs Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-13

Recruiting Applicants Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-14

Handling Layoffs Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-15

Selecting Job Applicants Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-16

Reliability and Validity Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-17

Selection Devices: Tests and Interviews Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-18

Effective Interviewing Techniques Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-19 A Container Store recruiting manager leads a job candidate in a role-playing exercise as part of the interview.

“Closing the Deal” Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-20 Remember: It’s just as important to retain good people as it is to hire them in the first place.

Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-21

Providing Skills and Knowledge Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-22

Employee Training Methods Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-23

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Retaining Competent Employees Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-25

Addressing Poor Performance Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-26

Determining Pay Levels Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-27

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Contemporary Issues Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-29

Workplace Diversity Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-30

Sexual Harassment Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-31

Workplace Spirituality Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-32

Controlling HR Costs Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-33

Career Module Building Your Career Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-34

A career is a sequence of work positions held by a person during his or her lifetime. Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-35 Building Your Career

Career Development Today Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-36

How Can I Have a Successful Career? Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-37

Be Proactive Identify tomorrow’s job opportunities. Manage your own career. Develop your interpersonal skills, especially verbal communication. Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-38

Take Action Work harder and smarter. Stay up to date. Make learning a lifetime commitment. Keep networking. Increase your visibility. Seek a mentor. Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-39

Leverage Your Competitive Advantage Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-40

Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall 7-41