1. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Staffing and Human Resource Management FOM6-1

2. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Learning Outcomes Describe the human resource management process Discuss the influence government regulations on human resource decisions Differentiate between descriptions and job specifications Contrast recruitment and downsizing options Explain the importance of validity and reliability in selection Describe the selection devices that work best with various kinds of jobs FOM6-2

3. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Learning Outcomes Identify various training methods Explain the various techniques managers can use in evaluating employee performance Describe the goals of compensation administration and factors that affect wage structures Explain what is meant by the terms sexual harassment, family-friendly benefits, labour- management cooperation, workplace violence, and layoff-survivor sickness FOM6-3

4. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Human Resource Management Process Human Resource Planning Recruitment or Downsizing Selection of Employees Orientation Training and Development Performance Appraisals Safety and Health Compensation and Benefits Competent High-Performing Workers FOM6-4

5. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. The Legal Environment of HRM Provincial and Federal Legislation EmploymentEquityDiscriminationHarassment FOM6-5

6. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Human Resource Planning Making a Future Assessment Making a Current Assessment Designing a Future Program FOM6-6

7. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Recruitment Process of locating, identifying, and attracting capable candidates Can be for current or future needs FOM6-7

8. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. RecruitmentSources InternalSearches EmployeeReferrals EmployeeLeasingTempServices EmploymentAgencies Advertisements SchoolPlacement FOM6-8

9. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. FiringLayoffs and Attrition TransfersReducedWorkweeks JobSharingEarlyRetirements Downsizing Options FOM6-9

10. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Selection Prediction exercise Decision-making exercise Purpose is to hire the person(s) best able to meet the needs of the organization FOM6-10

11. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Reject Error Correct Decision Accept Error Correct Decision Selection Decision AcceptReject Successful Unsuccessful Later Job Performance Selection Decision Outcomes FOM6-11

12. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Reliability Degree to which selection tool measures the same thing consistently Can be a test or an interview FOM6-12

13. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Validity Relationship between selection tool and appropriate criterion Must be proven and relevant to job FOM6-13

14. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. SelectionDevices PerformanceSimulations WrittenTests FOM6-14

15. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. The Effectiveness of Interviews Prior knowledge about an applicant Attitude of the interviewer The order of the interview Negative information The first five minutes The content of the interview The validity of the interview Structured versus unstructured interviews FOM6-15

16. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Well-MatchedApplicants RealisticExpectations IncreasedCommitment Realistic Job Previews FOM6-16

17. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Employee Orientation Familiarization to Organization and its Values Improved Success On the Job Minimizes Turnover FOM6-17

18. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Employee Training What deficiencies, if any, does job holder have in terms of skills, knowledge, abilities, and behaviours? What behaviours are necessary? Is there a need for training? What are the strategic goals of the organization? What tasks must be completed to achieve goals? FOM6-18

19. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. TrainingMethods JobRotation SimulationExercises ClassroomLectures UnderstudyAssignments VestibuleTraining Films and Videos FOM6-19

20. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Performance Management Process of establishing performance standards and evaluating the performance Means to ensure organizational goals are being met FOM6-20

21. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. MultipersonGraphic Rating Scales CriticalIncidentsWrittenEssay BARS Performance Appraisal Methods 360-DegreeAppraisalMBO FOM6-21

22. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. EmployeeCounsellingDisciplineProblems Performance Problems on the Job FOM6-22

23. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Compensation Administration Process of determining cost- effective pay structure Designed to attract and retain Provide an incentive to work hard Structured to ensure that pay levels are perceived as fair FOM6-23

24. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Designed to Enrich Employees ’ LivesNon-financialRewards Employee Benefits FOM6-24

25. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. WorkforceDiversity SexualHarassment Current HRM Issues FOM6-25

26. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. Family-FriendlyBenefits Unions and Management Current HRM Issues FOM6-26

27. Robbins et al., Fundamentals of Management, 3rd Canadian Edition. © 2002 Pearson Education Canada, Inc., Toronto, Ontario. WorkplaceViolence Survivors of Layoffs Current HRM Issues FOM6-27