Department of Internal Affairs Cloud computing considerations John Roberts Director, Relationship Management CRI Records Managers 11 June 2015

The brief … What records managers should be thinking about when looking at cloud based solutions? What issues we should be flagging with our organisations? Overview of the tools and templates available from DIA for assessing cloud computing solutions. The different levels of assessment that may be needed in different types of situations.

3 Context GCIO role Government ICT Strategy Cloud Computing requirements Process Guidance material Outline

4 OUR VISION A SINGLE, COHERENT ICT ECOSYSTEM SUPPORTING A RADICALLY TRANSFORMED PUBLIC SERVICE. It’s about: Working differently to transcend agency boundaries and deliver smarter, customer- centred services.

5 We work differently to transcend agency boundaries and deliver smarter, customer centred services. Integrated service delivery means that agency platforms, information and processes are shared and open by default. Supporting new services and enabling innovation across agencies. The three characteristics at the transformation's heart ICT functional leadership A Transforming opportunities C A system-wide approach B

We work differently to transcend agency boundaries and deliver smarter, customer centred services. Centrally guided, collaboratively delivered. Leading for the collective good, with an ecosystem-wide perspective. In order to reduce complexity, we’re building a foundation for:  Risk management  Investment prioritisation  Benefits realisation  Better information management. GCIO ICT functional leadership A

Integrated service delivery means that agency platforms, information and processes are shared and open by default. Agencies are able to CONSUME ECOSYSTEM CAPABILITIES. AGENCY SOLUTIONS are designed for system-wide benefits. A system-wide approach B

IndustryMinistersAgency Agencies are freed up to focus on core business Industry is an innovative integrator Informed government Transforming opportunities C

Government ICT Strategy

Refresh under way

What do we mean by Cloud? On-demand self-service Broad network access Resource pooling Rapid elasticity Measured service Infrastructure aaS Platform aaS Software aaS Public Cloud Private Cloud Community Cloud

Department of Internal Affairs Archives’ preliminary advice It may be difficult for agencies to administer information kept in the cloud Cloud-based systems are not designed to manage information over long periods of time It is difficult to ensure that information is preserved It is also difficult to ensure information is disposed of properly when no longer required The proprietary interfaces and programming languages used by cloud service providers can make it difficult to transfer records to another environment. For these reasons we recommend that agencies using cloud-based systems have an appropriate exit strategy in place, before storing information in the cloud.

Department of Internal Affairs Meeting the Records Management Standard Access to records must be managed appropriately (4.1) – The GCIO Cloud guidance includes questions for vendors about who will have access to the information in the cloud service. Records must be accessible when required (4.2) – The GCIO Cloud guidance includes questions for vendors about availability, to ensure business requirements can be met by the cloud service. The value of records must be appraised (5.1) – The GCIO Cloud guidance includes an assessment of the value of the information stored in the cloud.

Department of Internal Affairs Meeting the Records Management Standard The correct statutory process for disposing of records must be followed (5.3) – The GCIO Cloud guidance covers the end of the information’s life cycle and disposal considerations. Records must be secure (6.1) – The GCIO Cloud guidance includes a number of considerations on the security of the information in the cloud service. Business continuity and disaster management planning must address the protection and salvage of records (6.5) – The GCIO Cloud guidance includes questions for vendors about their backup and recovery processes.

Department of Internal Affairs Assessment Process Use Government ICT Common capabilities where they exist Information risk assessment using Cloud Computing: Information Security and Privacy Considerations Excel template version available

Department of Internal Affairs Questions 1-27 cover The classification of the information (value, criticality, sensitivity) Presence of Personally Identifiable Information (privacy) Data sovereignty and reputational issues

Department of Internal Affairs Complete other questions as required based on the information risk If there is personal information, complete a Privacy Impact Assessment Ensure suitable expertise – In-house? – GCIO (ICT Assurance and/or Architecture) Register of agency cloud service reviews – Security and Related Services Panel

Department of Internal Affairs Sign-off CE (or delegate) and CSO or CISO sign off risks and mitigations Cloud Endorsement by Agency template Submit for GCIO review of appropriate sign-off, not of risk assessment

Department of Internal Affairs Some key points A case-by-case consideration CEs are responsible for the decision No information above RESTRICTED should be held in public cloud (whether onshore or offshore)

Department of Internal Affairs Some key questions Q2 – what are the business processes that are supported by the information? Q6 – who are the users of the information? Q11 – what would the impact on the business be if the integrity of the information was compromised? Q13 – what would the impact on the business be if the information were unavailable?

Department of Internal Affairs Q14-22: Data Sovereignty – the key issue for onshore/offshore considerations Q30 – will the agency retain ownership of its data? Q60-63: Encryption – does the use of encryption compromise recordkeeping requirements?

Department of Internal Affairs Q69-70: Data persistence – robust and demonstrable data destruction and disposal processes Q73-80:Data integrity, backup and archiving Q81 does the data backup and archiving strategy support the agency in meeting PRA and OIA obligations?

Creating better public services Getting the service experience right for the citizen in a digital world PERSONAL SECURE AND PRIVATE ACCESS ANYWHERE