6 Technology Capacity Are there adequate technology, networks, digital resources and support to meet a school's learning goals?  Installed Base  Facilities  Connectivity  Technical Support  Client Orientation

Component 1 – Installed Base Schools must have an installed base of modern technology equipment to support learning, communication, and administrative goals of the education Component 2 – Facilities The facilities within the system are “technology- ready”

Technology Access Models Poor (10+:1) Moderate (6-8:1) Good (4:1) Very Good (1-2:1) Quality of Access (students per networked multimedia computer) Access Time Occasional Part Time Full Day 24x7 ALL: laptop for all 4:1 in all classes 8:1 in all classes 8:1 in some classes + labs 6:1 in most + keyboards Scattered access Target Access Basic Access

Trends In Washington  Students have access to approximately 200,000 computers, or 1 computer for every 5 students.  About 42% of these computers are considered “networkable”— purchased after  Overall, there is about 1 networkable computer per 13 students, well above the ideal 1-to-5 ratio.

Component 3 – Connectivity Component 3 – Connectivity The connectivity in the school/district is adequate to support current and rapidly growing demands created by the learning, communication and administrative requirements of the education system

Trends In Washington  38% of the districts report having Internet access in all their classrooms.  6000 students are enrolled in the districts lacking Internet access.  Today, all 296 public school districts have been wired to the state’s K20 Network (completed 12/99)

Component 4 – Technical Support There is adequate technical support to provide timely, expert troubleshooting, technical assistance, on-going maintenance, operation and upgrades

Component 5 – Client Orientation Clients’ technical needs are met with a high degree of satisfaction

Trends In Washington Innovative models from Snoqualmie Valley & Issaquah School Districts….  A typical business technical support professional supports 40 personal computers  Even in the most well-funded school districts, a typical technician supports over 350 computers  Only 14% of our districts can meet a down-time of two days or less for a classroom computer  30% of our districts have no official maintenance staff at all

Snoqualmie Valley School District Staff Development & Instructional Technology Support Director of Instructional Technology Director of Staff Curriculum & Staff Development Lead Technology Trainer (1/2 Time Certified) Building Tech Support (8 FT Classified) Network Specialist (FT) Web & Data Base Design & Implementation (1/2 Time) Technology Trainer Cadre (12 Certified) Network Design & Implementation Consultants (30-40 Hours/Month)

Issaquah School District Technology Information Project Director of Technology Technology Team Manager Network Specialists (2 Staff) Telecomm Specialist Computer Support Technicians (2 Staff) TIP Teachers (3) TIP Students (200 in 7 Classes) Network Administration Technology Support Instructional Support Technology Training Volunteers TIP Lead Team 1) Problem Solving 2) Evaluation 3) Design All Tech Team Members Students Staff Volunteers