Welcome to LIS 504! Leadership and Management Principles for Library and Information Services September 11, 2006

Leadership and Management for Client- Centred Professional Practice today’s topics…. course overview, philosophy, themes school-work differences in cultures professional practice as art, science, & business – with humanistic foundations perceptions of leadership & management communication – public speaking group dynamics

Culture is: shared… values norms beliefs expectations group policies, practices, procedures authority relationships

“active learning” for remembering: ~ if you read… 10% ~ if you hear… 20% ~ if you look at pictures… 30% ~ if you watch a movie, view an exhibit, watch a demo… 50% ~ if you discuss in a group, give a talk… 70% ~ if you simulate doing it, do it, give a dramatic presentation, teach… 90%

Tell me and I’ll forget. Show me and I’ll remember. Let me do it and I’ll understand forever.

humanistic foundations of management and leadership: problems of the human condition history philosophy anthropology, cultural studies fine arts, literary studies human sciences

Leadership framework: ~ personal skills – self-knowledge — self-awareness and self-regulation ~ relationship skills – knowledge of others — empathy and collegiality for mutual trust

Leadership in a nutshell: the power of influence to build shared vision & trust ~ Know thyself. ~ Know others.

The first time you need somebody is too late to start cultivating a relationship with them. If you want to influence someone, take them for lunch.

the leadership circle of service…. planning service, consulting & communicating measuring allocating & evaluating resources delivering service

Sawu bona. Sikhona. “I see you. I am here. Until you see me I do not exist. When you see me, you bring me into existence.” - quoted by Peter Senge in The Fifth Discipline (1990) If I keel over at my desk, will anybody notice? To be invisible is to be irrelevant.

for next week: speaker intro rehearsal, for Gail (2 mins max), by Friday 10 am – me when ready define terms ‘leadership’ & ‘management’ review teamship & communication skills review first assignment reading groups start your Journals

ideas for introducing Gail… Gail de Vos is a well-known expert in storytelling, and I’m sure you are as curious as I am to learn how she applies her art as a storyteller to the art of public speaking………. Please join me in welcoming Gail…… Storytelling is magic because it allows people to paint pictures with words. Storytelling is public speaking at its most eloquent……… Stories are the way in which we relate and make sense of our shared experiences, whether as children or adults at work………. Research supports the growing recognition of story as a way to deepen and enrich learning, to strengthen motivation, to enhance memory, and to build inclusion and a sense of community……….

speaker intro tips: ~ arrive 10 minutes early to relax, check room & equipment ~ introduce yourself to the speaker, chat, offer water, help ~ as “host” to speaker, make them feel really welcome on behalf of the audience — most speakers are friendly because they have likeable qualities to get invited to be a speaker ~ smile when you begin (if you can remember!), say your name, look at the audience — speak to notes if you have any – don’t read them ~ remember everybody wants you to succeed not fail

Team task: List 5 key conditions for a good job.

3p’s for meetings: purpose, process, payout: ~ facilitator (& everyone) welcome, acknowledge, respect confidentiality, create emotional safety for all. - Sawu bona. ~ facilitator (& everyone) agree on purpose, tasks, priorities, time allowances (agenda). ~ everyone speaks, listens with intent, strives to understand & reach agreement (buy-in). - Listen 80%, speak 20% of the time. ~ recorder records action items for follow-up ~ facilitator asks for process feedback (“plus/Delta”) at end, does post-meeting follow-up & monitors task progress ~ enjoy, have fun!

some communication skills… acknowledging listening - “You can think out loud, but you can’t listen out loud.” parroting paraphrasing checking perceptions, feelings body language open-ended questioning

Gotta be perfect or good enough? “first-time perfect” syndrome – what drives it? “If we believe there is no hope, there will be no hope.” – Noam Chomsky Fear will not harm you, but fear of failure will. Performance is never perfect for the performer. Be a “satisficer” not an optimizer, at least for most things.

factors in considering a job opportunity*:rank 1. learning and growth opportunities (33%) 2. personal satisfaction (25%) 3. balance in work and personal life (20%) 4. Salary (10%) * E Beauchesne,“You can take this job and, uh, re-evaluate it” EJ Sept. 2/95, p.E2

employment relationships in a good job*: trust commitment communication influence * Graham Lowe, The Quality of Work: A People-Centred Agenda (2000)

journeys….

and transformations…