1 IT Transition Team Infrastructure Workgroup Meeting # 6 February 9, pm-2pm

2 Feedback from Subgroups Feedback from the Sub-groups: How is the process going ? Any issues for co-chair or Program Mgt. resolution? Any issues with using the isites workspace area? Other?

3 General Updates from Program Mgt. Reminder: Town Hall meetings have been scheduled – we encourage you and staff members to attend; will be video streamed from the transition web site: “All Staff Communications” Tab –Thursday, February 10, 2011; 10:00am – 11:30am; Harvard Business School – Spangler Feb. 18 th – The Finance Subgroup will have some funding models to share with us HR has been working on the new leadership positions & postings as well as putting together an on-boarding process Communications – still working on updating FAQs on website – been working on Town Hall meetings with the Transition Team Customer Input: Infrastructure group has been approved to reach out to our (4) customers; » Stephen Ervin - Assistant Dean IT – GSD (Joe to meet) »Josh Mcintosh – Associate Dean of Harvard College – Student Life (Jacques to meet) »Taso Markatos – CIO HSPH (Eric and Susan to meet) »Alternate: Paul Maligrifia – Director of Campus Services – Central Admin (Joe to meet) A standard will be sent out to the Co-Chairs on Friday, 2/11 with information and expectations for our customers for this exercise; We’ll be meeting with them in person most likely; important to emphasis what’s here today vs. future; customers will have one week to give feedback

4 General Updates from Program Mgt. Steering Committee is a little behind with the Organizational Structure but has emphasized the importance of getting the work-groups information on “who owns what service”; This will help us with our thinking around implementation Program Mgt. is putting together an “implementation template” to be used for the next exercise; a sample template will be filled out showcasing the “ ” service for all to see Implementation plan will include – what happens day 1, vs 6 months out vs. longer Reminder: Deliverable due Friday, 2/11- Service Description Templates: SLA & Customer Responsibility Next Week: We’re hoping to have our first Gartner Conference call on Database Services and Timeshare model on Wed, 2/16 during our regular meeting time

Deliverables Reminder: INFRASTRUCTURE Phase I: Plan and Design 24 weeks: Jan 1 – Jun 15 Key Activities Service Catalog: Define Services Define interim transition process Develop 12 month implementation plan WK1 1/3-7 WK6 2/7-2/11 WK2 1/10-14 WK3 1/18-21 WK4 1/24-28 WK5 1/31-2/4 WK7 2/14-18 WK12 3/21-25 WK8 2/22-25 WK9 2/28-3/4 WK10 3/7-11 WK11 3/14-18 WK13 3/28-4/1 WK21 5/23-27 WK14 4/4-8 WK15 4/11-15 WK17 4/25-29 WK19 5/9-13 WK22 5/31-6/3 WK16 4/18-22 WK18 5/2-6 WK20 5/16-20 WK23 6/6-10 WK24 6/13-17 Key Outputs New IT Service Catalog Basic Interim Transition Process 12-month Implementation Plan Service name, SL Plan Tracking, % complete Description,Customer Resp.Resources, by Mar-15 i Scope and DefinedPre-reqs/Depend.2 week group review CustomersDefined Defined, Identify Research Requests Need to define the target service delivery model for each service category and each service. Then need to define how we get to the final delivery model, without breaking current (transition). Establish a 12 month implementation plan based on above – scope, schedule, resources, communications Get customer input / feedback

6 Questions? Questions/Concerns??