1 Pertemuan 5 Bisnis Proses Matakuliah: H0472 / Konsep Sistem Informasi Tahun: 2006 Versi: 1

2 Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : Menjelaskan tools untuk proses modeling dalam pembuatan bisnis proses

3 Outline Materi Dokumentasi bisnis proses Evaluasi performance dari bisnis

4 Let’s quickly look at the Ford Payment case What are the elements of the WCA? Customer, product, business process, participants, information and technology Today we’re going to drill down on the business process and information –We want to look at the business processes and information for background as we look at DFD’s and flowcharts

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9 Process Modeling: Documenting Business Process Architecture Data Flow Diagrams Flowcharts

10 Data Flow Diagrams Simple, easy-to-use symbols

11 Context diagram The “big picture” for the process and the external interfaces

12 High level DFD Ford’s original purchasing system, per the case

13 Dividing one process into subprocesses The order process can be seen as:

14 Adding more detail with flowcharts Standard flowchart symbols… Do you see any outdated symbols?

15 A sample flowchart

16 Now, let’s work through an example Take a look at Web-based class registration –First a context diagram –Then a process-oriented DFD –Then a Flowchart

17 Let’s consider Architectural Characteristics of a Business Process Degree of Structure Range of Involvement Level of Integration Complexity Degree of Reliance on Machines Attention to Planning, Execution & Control Treatment of Exceptions & Errors

18 What do these characteristics mean?

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22 For our example of class registration, let’s consider: How the process maps onto the architectural characteristics described in the chapter How the process would change with modifications of the characteristics

23 Evaluating Business Process Performance Rate of Output Consistency Productivity Cycle Time Flexibility Security

24 Again, for our example of class registration, let’s consider: What performance variables are most important? What performance variables are the least important? How can we measure the performance of the system?

25 Is Management a Business Process? What do managers do? What type of information does a manager need?

26 Closing Bisnis Proses Evaluasi performance dari bisnis