EPSS is: just enough just in time at point of need intrinsic to the system electronic controlled by the user reduces need for prior training reduces on-going.

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Presentation transcript:

EPSS is: just enough just in time at point of need intrinsic to the system electronic controlled by the user reduces need for prior training reduces on-going support need

EPSS minimizes external support and maximizes intrinsic support

3 Dimensions of EPSS Performance-Centered DesignPerformance-Centered Design Performance SupportPerformance Support Knowledge SupportKnowledge Support

Dynamic Display

User checklist

Teacher Mode - waits for user input Demo Mode - no user input is required

Quicken’s Report Function

Pre-structured Queries

On-Demand Video Tours

Video Quick Tours

Advantages of EPSS Accommodates different types of learners Integrates information, advice and learning experiences with the work context / task process Many projects have a six month ROI or less