1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Lingua Inglese prof.ssa Luisanna Fodde a.a. 2005/2006

Travel

Travel English words connected with……

Travel-Journey-Trip How long is your journey to/from home? How was your trip to France? Round (return) trip, business trip Did you travel alone? Information on travel in New Zealand is available at the hotel A writer of travel books Travel is used as a verb, as a noun, and adjective. Journey is a noun and is used to refer to the time spent moving from A to B. Trip is used as a noun, not a verb.

Travel Lexis Quiz 1. How long is your ___________ to work? 2. Have you ever ____ with any of the no- frills airlines? 3. How do you _____ to work in London? By car, by train, by tube or on foot? 4. What's the most successful business ____ you've ever been on? 5. What's the longest train ____ you've ever been on? 6. Who made the _____ arrangements? 7. Will we have time for a sightseeing ___ while we're in London?

Travel Lexis Quiz Results 1. How long is your to work? We use "journey" here because we are talking about the time spent travelling from A to B. 2. Have you ever with any of the no-frills airlines? As we need a verb here, only "travelled" is correct. no-frills = Ryan air 3. How do you to work in London? By car, by train, by tube or on foot? Again, we need a verb, so only "travel" is correct. 4. What's the most successful business you've ever been on? As we are talking about both the time spent travelling and the time spent at the destination, we have to use "trip". "Journey" would only refer to the time spent travelling.

Travel Lexis Quiz Results 5. What's the longest train..... you've ever been on? As we are talking about the time spent travelling from A to B, which took a long time, and not about the time spent at the destination, we use journey rather than trip. 6. Who made the ……..arrangements? We need an adjective here, therefore we can only use travel. 7. Will we have time for a sightseeing while we're in London? As we are talking about a short excursion, we use trip, not journey. (also tour used here)

Travelling by Airplane 1.How can I get to the airport? 2.Which terminal does Ryan air fly from? 3.How can I book a flight? Telephone, travel agent, the Internet? 4.Can I book a connecting flight? 5.How can I pay? Cash, debit card, cash card, credit card? 6.When do I receive the tickets for the flight that I have booked?

. Railways

1.Could I 2.Could you 3.Would you mind 4.Can you tell me 5.Would you please 6.Could I ask you 7.Do you think I could 8.Is there somewhere I could a.What time you stop serving dinner? b. have your room number, please? c. Switch off your laptop now, please, sir? d. not smoking, please? e. to open your lugguage, please, madam? f. make sure your seatbelt is fastened? g. send a fax from? h. have an alarm call at half past six tomorrow morning? - borrow your mobile? - hurry or I’ll miss my plane? - which terminal I need - to wait outside for some minutes? - buy some stamps? - lending me some money until I find a cashpoint?

HOSPITALITY MANAGEMENT The hospitality and tourism industry is predicted to triple in size within the next ten years and to be the world’s largest industry by the year According to the World Travel and Tourism Council, travellers will spend US$ 5 billion every day! This will generate enormous opportunities for well-qualified staff.

A career in tourism A career in tourism. Travel agencies and tour operators (types of holidays) Promoting & Destination Responsible Tourism (Ecological & economic issues, National & local government, Environmental) Transport Customer Relations - Handling Complaints Marketing the Past (Guided Tours) Business Travel (Hotels, airlines, conference organisers)

HOTEL MANAGEMENT Front Office & Reservations In very large hotels, the front office is usually subdivided into sections such as reservations, registration or the front desk, bell service, telephone, concierge, and guest transportation. Many people may be employed in each area, with managers and assistant managers to supervise them. Catering Department (supplying and serving food) Markets, sells and plans catering services to internal and external clients. Oversees the management of all catered events including food and beverages, equipment, and staffing. Develops and monitors budget and sales goals related to food and labor costs. Housekeeping Department Hiring and supervising cleaning staff. Maintain high quality services and cleanliness of rooms.

CLOZE DICTATION Booking on-line Lifetime Holidays is a ……….holiday firm. It has many high street shops and a large ………….. of holidays. However, it is currently ………… problems. Fewer people are visiting its shops, and demand for its holidays has ……….. Most of its customers are aged over 50, so it now wants to appeal to a ………….. ………, especially those aged 30 to 50. The solution seems to be to ……… holidays online. As Lifetime has no experience of ………….., they want to …….. with an existing online company, DirectSun, which is a ……………….. holiday website. It offers cheap flights to a …….. …………. of destinations and can …………. accomodation, insurance and ….. ………. It has a good customer …….., but it wants a bigger catalogue of holidays to ………….

CLOZE DICTATION Booking on-line Lifetime Holidays is a package holiday firm. It has many high street shops and a large catalogue of holidays. However, it is currently facing problems. Fewer people are visiting its shops, and demand for its holidays has fallen. Most of its customers are aged over 50, so it now wants to appeal to a wider range, especially those aged 30 to 50. The solution seems to be to sell holidays online. As Lifetime has no experience of e-commerce, they want to join with an existing online company, DirectSun, which is a low-budget holiday website. It offers cheap flights to a small range of destinations and can arrange accomodation, insurance and car hire. It has a good customer base, but it wants a bigger catalogue of holidays to offer.

Tour operators have been packaging their trips this way ………………. Getting dynamic packaging to work well online …………………………. is not so simple, but the …………………………………………………….. could be very rich. At present, in America some 20% of travel …………………………………... But many in the industry think that travel could become the first big industry ………………………………………………. online, and that the proportion ……………………………….. within a decade. Europe is expected to follow the same pattern, but ………………………………………………..

Tour operators have been packaging their trips this way for decades. Getting dynamic packaging to work well online for individual consumers is not so simple, but the rewards for companies that succeed could be very rich. At present, in America some 20% of travel is bought online. But many in the industry think that travel could become the first big industry with the majority of its sales online, and that the proportion could reach % within a decade. Europe is expected to follow the same pattern, but with a delay of about three years.

Most of the big online travel agents are now also chasing the market for business travel. According to recent studies, about 60% of trips are for leisure and 40% for business; but when it comes to expenditure, the ratio is reversed. Many small companies already deal directly with online agents, but for bigger companies booking business travel is a lot more complex than leisure travel. Business travel is governed by the budgets and rules set by corporate travel departments, and by discounts negotiated with particular travel suppliers. In order to win a big corporate account, an online agent may have to provide a special service. Business travellers often demand flexibility, so changing flights and other arrangements has to be easy. With their lower transaction costs, online agents are able to offer cheaper business travel than many offline agents. Some also provide additional services that could be useful for tired travellers of any kind. For instance, Orbitz employs former air-traffic controllers in its operations centre to keep an eye on potential problems. This means travellers can be alerted to flight delays. by or mobile phone before they set off for the airport.

Business travel …………………………………………………………. set by corporate travel departments, and by ……………….. negotiated with particular travel ……………………. In order to win a big …………………………………………, an online agent may have to provide a special service. Business travellers often demand flexibility, so …………………………………………………………… has to be easy. With their ……………………………………………………, online agents are able to offer cheaper business travel than many offline agents. Some also provide additional services that could be useful for …………………………………. of any kind. For instance, Orbitz employs former air- traffic controllers in its operations centre to ………………………………………………………. This means travellers can be alerted to ………………………….. by or mobile phone before they set off for the airport.

Most of the big online travel agents are now also ……………………………………………... According to ……………………, about 60% of trips are …………………. and 40% for business; but when it comes to expenditure, ………………………….. Many small companies ……………………………………….. with online agents, but for bigger companies ………………………………………………………. than leisure travel.