Group Dynamics And Work Teams Chapter 9 1 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Objectives List the benefits of self-managed teams Identify what organizational requirements must be in place to set the stage for successful work teams Describe two models of group development Distinguish between group content and group process Explain and diagnose group process behaviors that either help or hinder group effectiveness Describe and recognize task and maintenance behaviors 2 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Benefits of Self-Managed Work Teams Enhance… company performance organizational learning and adaptability Ch. 9 employee commitment 3 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Requirements for Successful Work Teams Supportive top management Supportive organizational climate Policies that promote teamwork Skilled supervisors and team members 4 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Five-Stage Model of Group Development Adjourning Performing Norming Storming Forming 5 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Punctuated Equilibrium Model of Group Development 6 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Content Content issues refer to the task, the group’s raison d’être, the WHAT 7 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Process Process issues refer to HOW the group is functioning. Task process—how groups accomplish their work Maintenance process—how groups meet psychological and relationship needs 8 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Group Task Behaviors Initiating Seeking information or opinions Clarifying and elaborating Summarizing Consensus testing Reality testing Orienting 9 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Group Maintenance Behaviors Gatekeeping Encouraging Harmonizing and compromising Using humor 10 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

“Pure Types” of Emotional Behavior in Organizations Tough Battler Friendly Helper Logical Thinker 11 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Critical Success Factors for Teams Clear, engaging direction A real team task Team rewards Basic material resources Authority to manage the work Team goals Strategy norms Ch. 9 12 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Leader Roles with Teams Designer Midwife Coach 13 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Double Bottom Line for Teams +_________ +___________ Task Social Outcome Social Capital 14 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Social Capital Results From... Trust Reciprocity Dense social networks 15 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

Tips for Virtual Teams Identify team sponsors, stakeholders, and champions Develop a team charter (mission, goals) Establish computer interface Carefully select team members Start with a face-to-face meeting Ch. 9 16 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

...Tips for Virtual Teams Establish team norms on how you will work and communicate Determine how work will be managed and reviewed Allow for multiple leadership; avoid a controlling style Ch. 9 17 ©2001 by Prentice Hall, Inc. Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin