Mental Models and Knowledge Management for Government Organizations Niki Steckler Harvesting Information to Sustain Our Forests OGI School of Science &

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Mental Models and Knowledge Management for Government Organizations Niki Steckler Harvesting Information to Sustain Our Forests OGI School of Science & Engineering, Oregon Health & Science University

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Session Questions What perspectives are useful for the study of the developmental processes and organization of digital government? What forms and processes of collaboration between social, policy and information scientists might further a research agenda for digital government?

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Mental Models Beliefs about “the way the world works” Drivers for our actions What questions we ask, what we filter out Deeply trusted They got us where we are today Hard to change We may not even be aware of them

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University So What? Mental Models drive: Design of information technology (e.g. user requirements) Implementation of information technology (e.g. culture clash with IT folks) Use of information technology (e.g.”data-free analysis”)

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Implications for dg.o Knowledge Management (KM) Needs: Current research is bifurcated Technology- Focused KM Solutions Learning- Focused KM Solutions Digital Government Needs Being Met?

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Implications for dg.o Knowledge Management (KM) Needs: Future research needs to be integrated Technology- Focused KM Solutions Learning- Focused KM Solutions Integrated Solutions for Digital Government

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Interdisciplinary Teams to Tackle Complex dg.o Problems Seek active government partners Motivated individuals as well as agencies Bring together key academic disciplines Computer science Social science Other relevant disciplines (e.g. environmental science)

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Harvesting Information to Sustain Our Forests: An E xample USDA Forest Service USDI Bureau Of Land Management USDI Department of Fish & Wildlife OGI Computer Science OGI Management Science OGI Environmental Science Forest Information Portal Forestry Information Consultant National Parks Service

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Mental Models in Practice Similar and different mental models: Between (and within) different government agencies Between (and within) different academic disciplines Between government and academia

Harvesting Information to Sustain Our Forests OGI School of Science & Engineering at Oregon Health & Science University Implications for dg.o Interdisciplinary Research Be aware of your own mental models Translate Ask questions Look for the forest as well as the trees