The WPI IQP and its Value in Understanding Culture in the Global Marketplace R. William Lapp Jr Technical Escalation Manager Cisco Systems Inc.

Impact on the Community Educational Web Page Accessibility for Blind and Low Vision Users –The Problem ABS Web content inaccessible to the visually impaired

Impact on the Community Educational Web Page Accessibility for Blind and Low Vision Users –The Problem ABS Web content inaccessible to the visually impaired –The Solution Techniques & Guidelines for improved accessibility –Impact Australian Government accepted guidelines for creating web based educational content Student participants from Royal Victorian School for the Blind felt engaged, empowered, and able to effect change

Impact on the Student IQP was far more than study abroad –Downtown Melbourne, Australia –Worked side by side with the workforce –Within the culture and not on a sheltered campus Key lessons learned –Understand minute differences in behavior, expectations, slang, negotiation, etc. Tall Poppy Syndrome –Understand how global organizations differ yet still succeed Relaxed environments can still excel

The World is Becoming Smaller

A Day in the Life Cisco Internal Engineering –United States –India –China Support –USA –Australia –Belgium –Japan Current Customer Interactions –United States –Mexico –Japan –United Kingdom –Australia –Philippines –Malaysia –India –China –Canada