James O’Neill IT pro evangelist, Microsoft UK

Microsoft Confidential

Communications chaos Phone tag, voice mail jail, overload Too many devices, too little time

Microsoft Confidential Voice communications through PBX communications through PCs Voice communications through IP-PBXs , IM, web communications through PCs

Microsoft Confidential External phone Phone company’s Central Office Traditional PBX Internal phones Voice Mail Exchange Servers Active Directory Internal phones LCS IM Exchange /Calendar/Contacts LCS Servers Communicator IM ActiveSync/Outlook/OW A

Microsoft Confidential Communications are either synchronous Voice conversations, Video Conferencing, IM Or Asynchronous Faxes, , voice mail Unified in the sense of bringing all the Asynch into one place. Major investment in Exchange 2007 Voice mail and fax into [Outlook] inbox Listen to when you call in for messages

Microsoft Confidential We communicate with people,not addresses We have a huge choice of media The best medium varies: Would you phone someone you knew to be out? Would a chat save a long exchange Ever ask “is this a good time for a call” Choice of medium driven by presence

Microsoft Confidential On Holiday for the next week In a meeting for the next 30 mins Around, but not at their PC At their PC but with a “do not disturb” sign Available... Wouldn’t it be good to know ?

Microsoft Confidential Wherever I see a name, I see also see presence.

Presence in Microsoft apps.

Microsoft Confidential

If you can see presence you can choose your mode of communication. 1:1 or multi-party Voice, Video, data-conference, IM, Mail.... Let the computer place the call To speak to one of my contacts, why must I key in their address on the voice Network ?

Microsoft Confidential Click to call... Every phone number can (should) be a tel: URI Richer call management What is today’s protocol for call transfer Can you set up a conference call easily ? Information about inbound call Caller ID on “Toast” Why shouldn’t voice calls have a subject

Voice integration

Microsoft Confidential Easy to move between them IM... “ Are you free for a call ” [Click] Voice... “Hey James.... If you could see”. [Click] Data conference... “We need Dave...” [Click] Develop new conferencing experiences...

Microsoft Confidential Immersive virtual meetings Active speaker and panorama views Views synchronized with data Revolutionary experience Record and playback meetings Suitable for every meeting room

Microsoft Confidential External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory Internal phones LCS IM LCS Servers Office Communicator (OC) UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange /Cal/Contacts - Voic /Fax/ Speech Access ActiveSync/Outlook/OWA

Microsoft Confidential Remember Where I see a name I see presence I want to communicate with people so... Where I see presence, I should be able to start a conversation (in the right medium)

Microsoft Confidential Make any phone number you display a tel:uri Presence enable applications Web applications have easy code sample code SDK for forms applications Think about demand for customer contact in more media than phone /

Microsoft Confidential Extending Communicator experience Today: PCs, web, mobile devices Tomorrow: Dedicated communications devices Software for innovative IP phones Implementation design with embedded software Partners will deliver production devices

Microsoft Confidential External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange /Cal/Contacts - Voic /Fax/ Speech Access OCS 2007 Basic GW OCS 2007 Advanced GW OCS 2007 Mediation Server Tanjay Phones ActiveSync/Outlook/OWA

Microsoft Confidential External phone Phone company’s Central Office Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC Unified Messaging Server(s) Exchange /Cal/Contacts - Voic /Fax/ Speech Access Advanced GW Tanjay Phones OCS/UM VoIP Gateway ActiveSync/Outlook/OWA

Microsoft Confidential