1 INFORMATION TECHNOLOGY CITY COUNCIL CORE SERVICE MATRIX MARCH 2011

2 IT Service Chart ALL FUNDS FTEs (35) $ 5.6M  IT Governance & Planning  Project Mgmt  Client Mgmt  Citywide Application Support  Department Application Support  Change Control  Service Desk  Consolidated Server  Citywide Network Operations  Security  Operations  Fire  PWE  Infra- structure  Capital Project  CIO Office  Citywide IT Budget Management  Citywide Procurement  Performance Management  Cost / Services Delivery Accounting  Admin Support Admin. MgmtRadio Infrastructure Services FTEs (17) $ 2.7M FTEs (29) $ 47.6M FTEs (84) $ 7.6M FTEs (253) $168.3M CIO – Office FTEs (30) $ 27.5M PR $ 6.5M EAF Projects Multiple FTEs (31) $ 9.2M Phase I FTEs (25) $ 4.6M HEC IT  Priority Projects: HPD-Mobile Data Strategy  HPD-Records Mgmt System (RMS)  MCAD- CSMART - Municipal Courts Management System  ARA-1-Stop Permitting  Automated Time & Attendance System  CRM Application Services $ 36.4M ENTERPRISE FTEs (2) $ 20.6M Revolving Fund  Fire  Housing  ARA  Solid Waste  Muni Courts  Police & Fire 911 Communic ations  Technolog y for 911 call takers and dispatcher  System upgrades include police & fire dispatch, records, fire alerting, and GIS.  Computer support for PWE water, wastewater storm water, and street for the various CIP Projects  Application Maintenance.  GIS  Infrastructure  Service Delivery  Resource Management  Recovered across all depts. – charges for:  Local landlines,  Voice/data circuits,  Cellular devices,  Long distance,  Language lines,  Software licenses & maint.  Antivirus, Firewall, Network backup  3-1-1, SAP maint. & support

3 SERVICE MATRIX

4 APPLICATIONS

5 INFRASTRUCTURE

6 RADIO COMMUNICATIONS

7 ADMINISTRATION