Nick Brown Instructional Technology Computer Specialist Information Technology Assistance Center Kansas State University

Total of 414 Computers 212 in Library Infocommons 174 PCs 16 PCs in the Media Development Center 22 Mac 202 divided among 12 computer labs throughout campus Additional 60 Laptops for Checkout Mac and PC

281 Computers 10 PC studio classrooms 2 Mac studio classrooms 48 Podium computers – Mac and PC

Lifecycle Inventory Management Hardware Maintenance Support Access Control Imaging Process Image Maintenance Managing Printing Auditing Power Management Current Initiatives

3 year rollover cycle for computers 1/3 of computers replaced per year Old computers given away to needy departments when replaced Classrooms replaced in December, Labs in August

2 Dell certified technicians Warranty parts received by noon next day Minimizes downtime Apple certified shop in department 10 student hours per week dedicated to cleaning labs

Staffed 7am-10pm Mon-Thur. 7-5 Fri. 24/7 cell phone support for major issues and all classroom calls Helpdesk staffed 8am-midnight and weekends Checks twice per day to fill paper HP Webjet monitor allows monitor of paper and toner levels Printers set to when issues occur Remedy used to track issues

Custom designed Access Database Showing it’s age Proposal to buy real inventory management system for all of ITS Barcodes for all PCs, printers, and desks Allows for easy association of PC/Monitor to a location Barcode scanner reads into an excel spreadsheet which can be imported into the database

Active Directory handles Authentication Infocommons, Classrooms, and Studios autologin Ease of use Public access Macs in Infocommons autologon to a Mac Server 2 Macs in Union that use AD for authentication

Over 200 pieces of software Over 50 different images Over 1 TB of compressed image files per semester Image both Macs and PCs in labs every semester Image creation begins in April for Summer Deployment Most deployments happen in August due to software release cycles Winter releases are mostly updates and patches

Wiki Contains list of all images and software for each image List of contacts for each piece of software Installation instructions for all software License keys in a central place File server hosting.iso files of all software on CD MagicDisk – free.iso mounter

PCs are imaged using Symantec Ghost Multi-cast enabled in most environments Ghost client retains computers’ old information and restores it after imaging Computers in areas that are not multicast capable are usually brought back and imaged on the bench 1 – 16 Port USB KVM 1 – 8 Port KVM 2 – 24 Port Gigabit switches 5TB Imaging Server

Macs are imaged using Deploy Studio Can handle both Mac and PC images Only have Unicast working, multicast capable We do not dual boot any Macs

Faronics DeepFreeze Mac and Windows compatible Computers are reset to the base state after rebooting Special partition for Antivirus updates to be installed while frozen Maintenance mode Allows computers to be thawed to install Windows updates - 2am Saturday mornings Ability to specify WSUS server to get updates from Console allows remote management of clients Thaw/Freeze Update configurations/maintenance windows

Active Directory Group Policy Lock down user actions Restrict software installation Restrict changing background images UltraVNC Provide User assistance in Technology Classrooms Log into computers remotely to perform installs from network or internet Apple Remote Desktop Remote management and software installs for Mac

Printing is controlled by Pharos print services $10 free printing per semester $.10/page or $.18/double-sided page b&w Color printing available in Media Development Center Printing defaults to double-sided Saves approximately 50,000 sheets of paper per month

Sassafras K2 Mac and PC compatible Client on each computer reports what software is installed and how often it’s run Tracks user logons Aid in police investigations Inform users that have used compromised computers Allows “keying” of applications to maintain license restrictions Ability to generate software usage reports 65% Browser 26% Commodity software (Office suites)

FY10 – Set monitors in Library to sleep after 5 minutes Saved approximately $8,000* in energy costs in a year No adverse impacts reported *Calculated by Energy Star Savings Calculator – Displays found at

Purchasing for FY11 Allows very granular control of PC power settings Different power settings based on time and day Different settings based on what group the computer is in Integrates with DeepFreeze to wakeup computers for maintenance Remote wakeup/sleep/shutdown of computers Managed from a central console

Pros Increased security with UAC Stable Support Life-cycle Better Power Management Sidebar Gadgets for information display Cons Incompatible with some older programs UAC causes installation problems Old “tricks” from XP no longer work

Software deployment Patch management Hardware and software auditing Remote support

Active Desktop Crash Used to display information Special notices from Central IT Library RSS Feed Trend Micro disconnecting internet access