1 Starting a Change Reaction Michael D. Kull, Ph.D. Agency KM Coordinator

2 Agenda Change The NRC Story The NRC KM Program The Future Q&A

3 Change is the New Now… The “Nuclear Renaissance” Aging workforce – retiring experts Demand for new talent outstrips supply Social media / Web 2.0 technologies Culture shifts from “exit” to “voice”

4 The NRC Story So Far… The Atomic Energy Act of 1954 as amended (as the AEC) Energy Reorganization Act of 1974 created the NRC Mission: Reactor Safety Oversight, Reactor Licensing Renewal, Radiation Protection (industrial, medical, research), Regulation of Nuclear Materials, and Nuclear Waste TMI “Protecting People and the Environment” and social shifts No new reactor licenses in the U.S in nearly 30 years

5 Local efforts make NRC #1… 2006 Federal Human Capital Survey #1 Best Place to Work #1 in Training and Development #1 in Knowledge Management and Leadership

6

7 Genesis of the KM Program… Senior leadership support since 2005 Need for a KM Program and governance body – local efforts often uncoordinated and reinvent the wheel June 2006, “The NRC Knowledge Management Program” formally launched Late 2006 the KM Steering Committee formed Early 2007 brought on a full-time KM expert

8 The KM Program gains traction… Early 2007 the KM Steering Committee ratified its charter as the governing body for KM July 2007 KM Program Status Update October 2007Tomoye adopted as CoP platform Nov/Dec 2007 anticipated launch of KM awareness initiative, launch of KM Dashboard, and CoP training and communications

9 …through the KMSC, the KM Dashboard, and CoPs. KMSC and distributed leadership Communities of Practice at NRC KM Dashboard and origins Other Ongoing KM Efforts Strategic Planning and Communication Knowledge-Sharing Practices Expertise Exchange Program Expertise Locator & SWP Information Technologies to enable KM KM Coordination and Reporting Next-gen document management (ADAMS)

10 KM Steering Committee Create a broad, agencywide awareness of the perspectives, purposes, and goals associated with the KM Program Ensure that the roles and responsibilities for the performance of the KM Program are clear and complementary KM Champions and KM Staff Leads KM Chair and Agency KM Coordinator Foster communications and cooperation across offices for KM activities Establish performance measures for the KM Program: best practices, lessons learned, success stories and guiding principles. Promote the sharing and integration of industry KM practices Speaker series Web site resources KM CoP

11 The KM Dashboard (prototype)

12

13 The Future: Government 2.0 AGING WORKFORCE redux Incoming wave of new and mid-level recruits Social media & social networking WORKS! Challenges to the high-security environment mythos New models of innovative practices for agencies

14 The Future: NRC 2.0 Primarily about people and sharing expertise KM relies on both tacit and explicit knowledge sources, internal and external to the agency Knowledge-sharing culture becomes embedded Generational integration of “Four Generations” Paradigm shift in career focus Accelerated rate of learning as an organization Social media / KM 2.0 Learning 2.0

15

16 Thank You Michael D. Kull, Ph.D. Agency KM Coordinator