A framework for describing IT Project Management Processes and Tool Set Features Enterprise Project Management Framework

Page 2 Enterprise / Strategic Level Enterprise Strategy Line of Business Strategy Line of Business Strategy Line of Business Strategy Line of Business Goals and Objectives IT Goals and Objectives IT Portfolio IT Projects IT Work IT Projects IT Work IT Projects IT Work

Page 3 Portfolio Level IT Portfolio IT Projects IT Work IT Projects IT Work IT Projects IT Work High Risk High Return Low Risk Low Return Low Risk High Return High Risk Low Return Risk Return Maintenance and Support X% Project Work 100-X%

Page 4 Project Level Project Management Knowledge Areas Integration Mgmt Project Plan Development Plan Execution Change Control Mgmt. Integration Mgmt Project Plan Development Plan Execution Change Control Mgmt. Cost Mgmt Resource Planning Estimating Budgeting Control Cost Mgmt Resource Planning Estimating Budgeting Control Communication Mgmt Comm. Planning Distribution Performance Reporting Closure Communication Mgmt Comm. Planning Distribution Performance Reporting Closure Scope Management Initiation Scope planning Definition Verification Change Control Scope Management Initiation Scope planning Definition Verification Change Control Quality Management Quality Planning Quality Assurance Quality Control Quality Management Quality Planning Quality Assurance Quality Control Risk Management Risk planning Risk Identification Risk analysis Response Planning Monitoring & Control Risk Management Risk planning Risk Identification Risk analysis Response Planning Monitoring & Control Time Management Activity Definition Activity Sequencing Duration Estimating Schedule Development Schedule Control Time Management Activity Definition Activity Sequencing Duration Estimating Schedule Development Schedule Control HR Management Organization Planning Staff Acquisition Team Development HR Management Organization Planning Staff Acquisition Team Development Procurement Mgmt Procurement Planning Solicitation Planning Solicitation / Selection Contract Administration Contract Closeout Procurement Mgmt Procurement Planning Solicitation Planning Solicitation / Selection Contract Administration Contract Closeout

Page 5 Project & Portfolio Level Processes Project Management Knowledge Areas Integration Mgmt Project Plan Development Plan Execution Change Control Mgmt. Integration Mgmt Project Plan Development Plan Execution Change Control Mgmt. Cost Mgmt Resource Planning Estimating Budgeting Control Cost Mgmt Resource Planning Estimating Budgeting Control Communication Mgmt Comm. Planning Distribution Performance Reporting Closure Communication Mgmt Comm. Planning Distribution Performance Reporting Closure Scope Management Initiation Scope planning Definition Verification Change Control Scope Management Initiation Scope planning Definition Verification Change Control Quality Management Quality Planning Quality Assurance Quality Control Quality Management Quality Planning Quality Assurance Quality Control Risk Management Risk planning Risk Identification Risk analysis Response Planning Monitoring & Control Risk Management Risk planning Risk Identification Risk analysis Response Planning Monitoring & Control Time Management Activity Definition Activity Sequencing Duration Estimating Schedule Development Schedule Control Time Management Activity Definition Activity Sequencing Duration Estimating Schedule Development Schedule Control HR Management Organization Planning Staff Acquisition Team Development HR Management Organization Planning Staff Acquisition Team Development Procurement Mgmt Procurement Planning Solicitation Planning Solicitation / Selection Contract Administration Contract Closeout Procurement Mgmt Procurement Planning Solicitation Planning Solicitation / Selection Contract Administration Contract Closeout IT Project Portfolio IT Projects Additional Processes Resource / Capacity Planning Business Case / Project Justification Project Prioritization Vendor Management Release Management Configuration Management Financial Management Additional Processes Resource / Capacity Planning Business Case / Project Justification Project Prioritization Vendor Management Release Management Configuration Management Financial Management +

Page 6 Coordinating the various layers Project Management Processes Tools, Techniques, Templates, Standards and Guidelines Systems & tools designed to support project management & delivery processes Portfolio Management Processes Systems & tools designed to support portfolio management processes Overall Project Management Model Guidance and Governance on Project Management and Delivery Methods Project management training curriculum Metrics, Reports and data capture systems

Page 7 Processes, Tools & Techniques - Portfolio Level IT Project Portfolio Processes at this level Portfolio management Project management methodology System delivery methodology IT Governance processes Capacity Planning Financial management procedures Project justification / prioritization policies Contractor maintenance and guidelines Change management policies Release management policies Testing guidelines and governance Processes at this level Portfolio management Project management methodology System delivery methodology IT Governance processes Capacity Planning Financial management procedures Project justification / prioritization policies Contractor maintenance and guidelines Change management policies Release management policies Testing guidelines and governance Policies & Procedures Project Management Methodology System Delivery Methodology IT Governance Policies Change & Release Management Testing Guidelines & Standards HR Development, compensation, training and career paths Policies & Procedures Project Management Methodology System Delivery Methodology IT Governance Policies Change & Release Management Testing Guidelines & Standards HR Development, compensation, training and career paths Techniques, Tools or Templates Capacity Planning system/model Financial management system Contractor management system Portfolio Management system (dashboard) Cost justification system / models Request management & work prioritization system/model Techniques, Tools or Templates Capacity Planning system/model Financial management system Contractor management system Portfolio Management system (dashboard) Cost justification system / models Request management & work prioritization system/model

Page 8 Processes, Tools & Techniques - Project Level Project Level Processes at this level Scope management Time management Cost management Communication management Performance management Quality management Risk management Integration management Resource management Processes at this level Scope management Time management Cost management Communication management Performance management Quality management Risk management Integration management Resource management Policies & Procedures Used Project management standards System life cycle methodology Financial guidelines Testing guidelines QA/QC guidelines Policies & Procedures Used Project management standards System life cycle methodology Financial guidelines Testing guidelines QA/QC guidelines Techniques, Tools or Templates Project management tools (MS Project or similar system) Project templates (Charter, requirements, test plans) Time reporting system Deliverables repository HR Development & Compensation Techniques, Tools or Templates Project management tools (MS Project or similar system) Project templates (Charter, requirements, test plans) Time reporting system Deliverables repository HR Development & Compensation + To IT Management Status reports Financial reports Process feedback To IT Management Status reports Financial reports Process feedback To Customer Project product Status reports Interim deliverables To Customer Project product Status reports Interim deliverables +

Page 9 Putting it together - A tool perspective IT Project Portfolio Project Level Electronic Delivery of Standards Project Management Methodology System Life Cycle Methodology IT Governance policies Electronic Delivery of Standards Project Management Methodology System Life Cycle Methodology IT Governance policies Environment Management Systems Release management system Change control system Environment Management Systems Release management system Change control system Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Project Management Tools Project planning / schedule tool Time reporting system Deliverables Repository Collaboration Systems Project Management Tools Project planning / schedule tool Time reporting system Deliverables Repository Collaboration Systems Reporting System Project planning / schedule tool Time reporting Status & Performance reports Reporting System Project planning / schedule tool Time reporting Status & Performance reports Policies, Procedures & Standards Methodologies Policies and procedures Templates Policies, Procedures & Standards Methodologies Policies and procedures Templates

Page 10 Dissecting the components Electronic Delivery of Standards Project Management Methodology System Life Cycle Methodology IT Governance policies Electronic Delivery of Standards Project Management Methodology System Life Cycle Methodology IT Governance policies Integration Points Attributes or Features Electronically accessible reference material Downloadable deliverable templates Links to external information sources Web / Browser based materials Guidelines for “projects” and on-going maintenance and support work Distinction and integration between project management processes and system delivery processes Electronically accessible reference material Downloadable deliverable templates Links to external information sources Web / Browser based materials Guidelines for “projects” and on-going maintenance and support work Distinction and integration between project management processes and system delivery processes Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Deliverable templates Business Case Models / Forms

Page 11 Dissecting the components Integration Points Attributes or Features Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Budgeting of human and non-human resources (hardware, software, T&E, etc.) Tight integration with corporate A/P and G/L systems Ability to track initial planning budget, changes to the budget, as well as on-going project / portfolio forecasts Ability to forecast resources in dollars, FTEs or hours Closed-loop control of vendor / contractor contract maintenance and payment process Integration of vendor / contractor system with A/P and time reporting system Multi-level budgeting and forecasting summary reports and tracking Budgeting of human and non-human resources (hardware, software, T&E, etc.) Tight integration with corporate A/P and G/L systems Ability to track initial planning budget, changes to the budget, as well as on-going project / portfolio forecasts Ability to forecast resources in dollars, FTEs or hours Closed-loop control of vendor / contractor contract maintenance and payment process Integration of vendor / contractor system with A/P and time reporting system Multi-level budgeting and forecasting summary reports and tracking Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Financial Data Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Resource rates, volumes and projections

Page 12 Dissecting the components Integration Points Attributes or Features Ability to share project deliverables across projects Systematic storage of project metrics (estimates, actual results, etc.) Lessons learned library Integration with PM/SDLC Methodologies Web-enabled Ability to share project deliverables across projects Systematic storage of project metrics (estimates, actual results, etc.) Lessons learned library Integration with PM/SDLC Methodologies Web-enabled Project Plans Deliverables Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Reporting System Project planning / schedule tool Time reporting Status & Performance reports Reporting System Project planning / schedule tool Time reporting Status & Performance reports Status Reports Project Metrics Project Management Tools Project planning / schedule tool Time reporting system Deliverables Repository Collaboration Systems Project Management Tools Project planning / schedule tool Time reporting system Deliverables Repository Collaboration Systems

Page 13 Dissecting the components Integration Points Attributes or Features Ability to roll up capacity plans at the appropriate management levels Differentiate capacity planning from resource planning Ability to budget, forecast and plan for various types of resources (human / non-human, etc.) Integration with HR system(s) Integration with Project Planning / Resource planning system(s) Ability to roll up capacity plans at the appropriate management levels Differentiate capacity planning from resource planning Ability to budget, forecast and plan for various types of resources (human / non-human, etc.) Integration with HR system(s) Integration with Project Planning / Resource planning system(s) Resource info Resource requirements Reporting System Project planning / schedule tool Time reporting Status & Performance reports Reporting System Project planning / schedule tool Time reporting Status & Performance reports Project Metrics Changes in project plans Project Management Tools Project planning / schedule tool Time reporting system Deliverables Repository Collaboration Systems Project Management Tools Project planning / schedule tool Time reporting system Deliverables Repository Collaboration Systems Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Capacity levels Budget information

Page 14 Dissecting the components Integration Points Attributes or Features Integration with Project Data Warehouse, capacity planning systems and financial management systems “Dashboard” type features for Senior Mgmt. Drill down capability to focus on specific project(s) Financial portfolio management capabilities for strategic analysis of project mix Integration with Project Data Warehouse, capacity planning systems and financial management systems “Dashboard” type features for Senior Mgmt. Drill down capability to focus on specific project(s) Financial portfolio management capabilities for strategic analysis of project mix Resource Needs Projections Budgets Forecasts Rates Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Financial Management Systems Budgeting & Forecasting Interface to Corporate G/L System Vendor / Contractor Management Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Capacity Planning Systems Resource / Staff Planning System Skills inventory system Interface to HR System Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Project list Project Metrics Project Status

Page 15 Dissecting the components Integration Points Attributes or Features Integration with Portfolio Management Tool Management of projects with respect to corporate events calendar Integration with release management tools at the project level Integration with testing systems and tools Integration with Portfolio Management Tool Management of projects with respect to corporate events calendar Integration with release management tools at the project level Integration with testing systems and tools Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Project “Data Warehouse” Deliverables Repository Lessons Learned library Project / Portfolio Statistics & Metrics Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Portfolio Management Systems Project Portfolio Management Dashboard(s) Business Case/Justification Request Management Systems Project status Changes to project plans Corporate “Events” calendar Environment Management Systems Release management system Change control system Environment Management Systems Release management system Change control system

Page 16 Continuous Portfolio Validation Chartering Feasibility Preliminary Planning Estimating Risk Assessment Cost Benefit Analysis Chartering Feasibility Preliminary Planning Estimating Risk Assessment Cost Benefit Analysis Identified/ Submitted Prioritization Project ranking Value analysis Return on Investment Project Queue Mgmt Time to market analysis Prioritization Project ranking Value analysis Return on Investment Project Queue Mgmt Time to market analysis Approved/ Funded Execution Final planning Scheduling Resource Management Project tracking Project reporting Re-planning / Re-scheduling Risk tracking Execution Final planning Scheduling Resource Management Project tracking Project reporting Re-planning / Re-scheduling Risk tracking Closure Harvesting best practices Gathering metrics Identify reuse opportunities Closure Harvesting best practices Gathering metrics Identify reuse opportunities Scheduled Committed Delivered Registered/ Vaulted Budget... “In-basket” New vs. Maint. Bottlenecks... Resource Utilization Earned Value... Variance... Function points or lines of code Defects... “Dashboard” Metrics to be tracked throughout Source: Gartner