Umbrella Management Center Frankfurt Presentation Dipl.-Ing. Ralf Steffler

Typical Network Architecture ATM LAN Server Center LAN Server Center ATM Critical Problem Minor Problem Major Problem Backbone Access

System Management today PDH/SDH ATM IP Services Firewall IMN IMAS-VUMDMNNMBMC Servers ISM Element Manager Network Manager System Manager

Conclusion Each layer is managed separately and differently. Manager of Managers‘s concept needed! Management of Layers is overlapping, though. The lower the layer, the higher the impact on service. Problems caused by a different layer seem obscure. No overall Picture, just a picture of a layer.

Statistics Reports Statistics Reports Server Access Server Access Alarm Manager Alarm Manager TTS Firewall-Gateway ATMIPServices Workflow CRM X-Application Probe Inventory Database Inventory Database Unix-Manage- ment Stations Umbrella-Management A concept rather than a product X-Display Information

UMC-Components MySQL Novell Apache PHP

Espresso instead of Java Rapid Prototyping Open Source Software PHP-Scripting

LAMP as a Platform PHP Linux MySQL Apache All for Free ! Open Source

UMC-Architecture Apache Webserver UMC-Application MySQL Server SuSE programmable UMC-Application Central Alarm Collector PHP Probes Secure Shell Secure Copy VNC Virtual Network Computing DB MySQL database SSH

Virtual Network Computing Xvnc Xclient V N C h t t p X 1 1 VNC-Client or Browser V N C

PHP-Middleware Secure Integration of a MySQL Database Apache Middleware MySQL PHP SQL httphttps Firefox Internet Explorer Mozilla

UMC-Features 3 Level Access Control Intrusion Detection Very Little Bandwidth Demands Multiple Desktops (Browser & DB Clients) Extremly Fast SQL-Database Central System Administration Online Application Changes

UMC-GUI X11 GUI

UMC-Scalability SPEEDSPEED Linux CPU RAM SMP H 3 G z C 4 P U G 4 B Super-Computer Raid at best possible Price

UMC-Capacity ~ Billion Records Response Time < 3 seconds 200 GByte

UMC-Security Highly protected SQL-DB Integrated Firewall Each Form Password protected Bastíon Host Concept All Queries encrypted through https Encrypted Login Bad Logins & IP-Address check

UMC-Login L o g i n S e c u r e

UMC-Forms Customers TroubleTickets Devices Alarms Orders Service Providers Services Users

UMC Form Generator Elegant integration in UMC Application Easy Creation of Private Forms With UMC Form Generator

UMC-Pictures C o n t e x t R e l a t e d P i c t u r e

UMC Virtual Notepad With Automatic Timestamping For each Form UMC-Notepad

UMC-Dashboard Online Monitoring of UMC Database

UMC-Diagnostics Ping Traceroute Snmp Log-File Probe Service Checker

Devices SNMP Tester Inventory Database Online Checker

Alarm-Processing Central Real Time Alarm Processing Alarm Filtering, Deduplication and Escalation Effective time and host based Alarm Correlation

Alarm Correlation Hostname Alarm Type Creation Time Effective Alarm Correlation based on: UMC Corr Alarm Corr. Window

Alarm Processing By Probe NMS Alert-File... MySQL Server Probe Alarm Suse Alarm Correlation and Escalation Alarm Filtering Alarm Classification Alarm Deduplication UMC Database NFS AL A R M Probe can process any Alertfile Over Alarms per hour ! Over 100 Probes per UMC !

UMC-Probes Alertfile Warning: Error: File system full NFS Probe UMC Generic Probe Samba Remote Shell Probes Ping Oracle Generic Syslog Out of the Box !

Probe-Script Name Logfile to Trace Categorize Alarms Set Severity Oracle Probe Alarm Compression 1: ! Out of the Box !

Threshold Watchdog Script based System-Monitoring Alarm on Threshold-Violation Automatic Alarm Clearing

Network Alarm UMC TT Forwarding by Umbrella Management Network Alarm Short Messages to Handy Fast Relay of Trouble Tickets Mobile System Management TT Forwarding by SMS

Quality Management Statistics and Reports Second Level Monitoring Reducing of Alarms Important Node Concept Standardized Alarmhandling Easy-To-Use User Interface Proactive Management Highly integrated System Effective Alarm Correlation

Cold Standby Server 99,99% A T = 2 S 1 - S 2 2 UMC Switch 99% UMC S2S2 S1S1 Availability:

Reports & Statistics through ODBC Interface MS Excel MS Access

UMC WebTicketSystem WTS Customer Views UMC Internal Views W e b T i c k e t s PHP Secure Customer Access to the UMC http

Consulting Out of the Box Solutions