Eleventh Edition James A. O’Brien 1 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Nokia 3300 Amazon Nokia

Eleventh Edition 2 Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. C h a p t e r James A. O’Brien 7 Electronic Business Systems

Eleventh Edition James A. O’Brien 3 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Chapter Objectives Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. Enterprise resource planning Customer relationship management Enterprise application integration Supply chain management Groupware

Eleventh Edition James A. O’Brien 4 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. The e-Business Application Architecture

Eleventh Edition James A. O’Brien 5 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Enterprise Resource Planning Sales Distribution, Order Management Accounting and Finance Production Planning Human Resources Integrated Logistics Customer/ Employee

Eleventh Edition James A. O’Brien 6 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Customer Relationship Management Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Marketing and Fulfillment Customer Service and Support Retention and Loyalty Programs Customer Contact Management

Eleventh Edition James A. O’Brien 7 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Supply Chain Management ScheduleMakeDeliver Transportation Planning Demand Planning Demand Planning Order Commitment Order Commitment Advance Scheduling Advance Scheduling Manufacturing Planning Manufacturing Planning Distribution Planning Distribution Planning Internetworked Supply Chain Management Supply Chain Life Cycle SCM Functional Processes SCM Integrated Solution Commit

Eleventh Edition James A. O’Brien 8 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Tools for Enterprise Collaboration Enterprise Collaboration System Electronic Communications Tools Electronic Communications Tools Electronic Conferencing Tools Electronic Conferencing Tools Collaborative Work Management Tools Collaborative Work Management Tools Voice Mail, I Phone Web Publishing Faxing Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Electronic Meetings Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing

Eleventh Edition James A. O’Brien 9 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Functional Business Information Systems Production Operations Production Operations Marketing Human Resource Management Human Resource Management Finance Accounting Functional Business Systems

Eleventh Edition James A. O’Brien 10 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Marketing Video

Eleventh Edition James A. O’Brien 11 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Marketing Information Systems Marketing Information Systems Marketing Information Systems Interactive Marketing Sales Force Automation Sales Force Automation Customer Relationship Management Customer Relationship Management Sales Management Sales Management Market Research and Forecasting Market Research and Forecasting Advertising and Promotions Advertising and Promotions Product Management Product Management

Eleventh Edition James A. O’Brien 12 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Video – Interactive Marketing

Eleventh Edition James A. O’Brien 13 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Targeted Marketing Online Behavior Community Context Demographic/ Psychographic Content

Eleventh Edition James A. O’Brien 14 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Marketing – Video Example

Eleventh Edition James A. O’Brien 15 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Marketing – School Bus Industry

Eleventh Edition James A. O’Brien 16 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Manufacturing Information Systems Engineering Systems CAD CAE Computer- Aided Process Planning Manufacturing Execution Systems Shop Floor Scheduling Machine Control Process Control Robotic Control Computer Integrated Manufacturing Manufacturing Resource Planning Production Forecasting Production Scheduling Quality Control Remote Worker Supplier Extranet Intranet

Eleventh Edition James A. O’Brien 17 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Human Resource Management - Video

Eleventh Edition James A. O’Brien 18 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Human Resource Management Manpower Planning Labor Force Tracking Labor Cost Analysis Turnover Analysis Recruitment Workforce Planning Skill assessment Performance evaluation Payroll control Benefits Administration Compensation effectiveness Benefits Analysis Contract costing Salary forecast Succession planning Performance appraisal plans Training effectiveness Career matching Staffing Training & Development Compensation Administration Strategic Systems Tactical Systems Operational Systems

Eleventh Edition James A. O’Brien 19 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Human Resource Management

Eleventh Edition James A. O’Brien 20 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Accounting Information Systems

Eleventh Edition James A. O’Brien 21 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Financial Information Systems Financial Information Systems Financial Information Systems Financial Planning Financial Planning Cash Management Investment Management Investment Management Capital Budgeting

Eleventh Edition James A. O’Brien 22 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Chapter Summary The e-Business Application Architecture reflects the key e-business applications and their interrelationships. Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes. Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain.

Eleventh Edition James A. O’Brien 23 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Chapter Summary (cont) A transaction processing system is an information system that processes data resulting from the occurrence of business transactions. Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management. Marketing information systems support traditional and e-commerce processes and management of the marketing function.

Eleventh Edition James A. O’Brien 24 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Chapter Summary (cont) Computer-based manufacturing systems help a company simplify, automate, and integrate many of the activities needed to quickly produce high-quality products to meet changing customer demands. Human resource information systems support human resource management in organizations.