1. 1 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 5: Introduction to e-Business Systems “…the use of Internet technologies to inter- network and empower business processes, electronic commerce, and enterprise communication and collaboration within a company and with its customers, suppliers, and other business stakeholders.” E-Business is … “… is not synonymous with e-commerce.” Sawhney, Mohan & Zabin. “The Seven Steps to Nirvana: Strategic Insights into e-Business Transformation” 2001

2. 2 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. e-Business Systems Internet and other IT support business processes in business functions …

3. 3 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Group Discussion … Break into your groups of 6 or 7. Each group will look into one of the following functional areas (departments) : You will have 20 minutes for your group discussions.

4. 4 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Group Discussion … Discuss and address the following, and report back to class: 1. What are the department’s responsibilities? 2. What applications, or systems, or technologies are applicable or applied here? 3. What are the benefits/values of IS/IT to this business function (department)? (e.g. cost reduction? new revenue/product/service? improved customer relationship? etc.) 4. Are there any concerns with using IS/IT in this business function? Cite examples from text, personal knowledge and experience to support your points.

5. 5 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Accounting Systems Online Accounting Systems:  Order Processing  Inventory Control  Accounts Receivable (AR)  Accounts Payable (AP)  Payroll  General Ledger

6. 6 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Financial Management Systems Financial Management Systems:  Cash Management  Investment Management  Capital Budgeting  Financial Forecasting and Planning

7. 7 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Production/Manufacturing Systems  Computer-Integrated Manufacturing (CIM)  Other manufacturing systems:  Computer-Aided Design (CAD)  Computer-Aided Manufacturing (CAM)  Process Control  Machine Control

8. 8 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Marketing Systems Marketing IS:  Interactive Marketing  Targeted Marketing  Sales Force Automation

9. 9 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Human Resource Management (HRM) Systems HR Information Systems are used in  Planning to meet personnel needs  Employee training and development  Staffing  Job placement  Performance appraisals  Employee benefits analysis  Health, safety, & security

10. 10 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. HRM and the Internet...  run most common HRM applications over intranets  around-the-clock services to employees  disseminate valuable information faster  self-service; HRM tasks online Human Resource Management (HRM) Systems (cont.)

11. 11 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Cross-Functional Enterprise Systems  … Information Systems that share information resources and support business processes across the functional units  … improve efficiency & effectiveness

12. 12 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Transaction Processing Systems (TPS) Transactions: Sales, Purchases, Deposits, Withdrawals, Refunds, Payments Online Transaction Processing Systems (OLTP)  Real-time; immediate transaction processing Transaction Processing Cycle

13. 13 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Enterprise Application Integration (EAI)  Software that models interactions between business applications within business processes  Provides middleware (e.g. WebMethods)  Business values:  Timely, effective response to business events and customer demands  Responsiveness -> improves customer and supplier experience with the business

14. 14 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Enterprise Collaboration Systems Enterprise Collaboration Systems …  Use to:  Communicate  Coordinate  Collaborate  Use tools in …  Electronic communication  Electronic conferencing  Collaborative work management