ThinkAbout Communicating The Business of Thinking® The Business of Thinking ThinkAbout Communicating

Whole Brain® Model D A B C LOGICAL ANALYTICAL FACT-BASED QUANTITATIVE UPPER LEFT D UPPER RIGHT LOGICAL ANALYTICAL FACT-BASED QUANTITATIVE HOLISTIC INTUITIVE INTEGRATING SYNTHESIZING ORGANIZED SEQUENTIAL PLANNED DETAILED INTERPERSONAL FEELING-BASED KINESTHETIC EMOTIONAL LOWER LEFT B LOWER RIGHT C Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.  

Introduction What do you communicate about? Who do you communicate with? How do you communicate? Why do you communicate? What often happens? What goes wrong?

Everyday Communication We do it all day, every day We cannot exist without communicating We communicate in many different ways There are always at least two people involved — the sender and the receiver Sometimes we have time to think about what we are going to say — other times we do not

C O M U N I A T In the ThinkAbout Communicating Module we will discuss: The impact that our thinking has on the way we communicate The Whole Brain® Communicator to use when you have time to prepare How to have a Whole Brain ® conversation when you have no time to prepare How to talk from all 4 languages of the brain

Communicating is something we do all day, every day A business cannot survive without effective communication Most of the day-to-day business problems we face are communication problems, or are the result of poor communication We communicate every day in a many different ways Sometimes we have time to think about what we are going to say, other times we don’t [Hidden slide] This is a duplicate – more or less – of slide 87.

How does your thinking affect the way you communicate? How do the different quadrants communicate? What are some of the characteristics of each quadrant?

ThinkAbout Communicating How do the 4 quadrants like to communicate?

ThinkAbout Communicating   Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.

How Do I Communicate? How do you like to communicate? What sort of things do you do? What don’t you do? “ThinkAbout” your everyday communication. What does this tell you about how effective you are? What can you do to be more effective?

ThinkAbout Listening   Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.

How Do I Listen? How do you like to listen? What sort of things do you do? What sort of things don’t you do? “Think About” your everyday communication. How effective are you as a listener? What can you do to be more effective?

Scenario 1 — Same-Quadrant Communication between people within a quadrant: Free Flow and ‘same wave length’ — but can be competitive and tribal My most preferred quadrant is: Name someone who is in the same quadrant as you. How do you the two of you communicate? A D B C Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.  

Scenario 2 — Compatible-Quadrant Communication between people with same left or right dominance: Supportive, reinforcing — sometimes leads to a false sense of understanding Name someone who is in a compatible quadrant with you. How do you the two of you communicate? A D B C Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.  

Scenario 3 — Contrasting-Quadrant Communication between people with same limbic or cerebral dominance: Additive, synergistic — difference in styles can be challenging Name someone who is in a contrasting quadrant from you. How do you the two of you communicate? A D B C Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.  

Scenario 4 — Cross-Quadrant Communication between people from diagonally opposing quadrants: Complimentary but may be confrontational — misunderstanding can occur Name someone who is in the cross- quadrant from you. How do you the two of you communicate? A D B C Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.  

We tend to speak the language of our most preferred quadrant This means that other people may not always understand us We tend to listen from our most preferred quadrant This means we may not always understand others When you are not sure what language to speak, the best language is Whole Brain® language

Introducing: The Whole Brain® Communicator Sometimes you have time to ‘ThinkAbout’ what you are going to say. Other times you do not. For example, a scheduled meeting or discussion gives you time to prepare; a chance or impromptu meeting does not. The Whole Brain® Communicator is for when you do have time to think about what you are going to say.

The Whole Brain® Communicator 3 What 2 Why What is your objective? What do you want to achieve? What must everyone know? What are the key facts? What facts back up what you are saying? Are there any references/research? How much time do you have? Where it will occur? What resources will you need? How many people are involved? What constraints are you under? What approach will you use? Who is the audience? What do you know about them? What is their profile—most/least preferred quadrants? What language do they speak? What are going to do to ensure they understand you? How do they like to listen? Why are they involved? Why are talking to them? Why do they need to know? Why is it important to them? What other significant issues are involved? What are the main points to get across? The Whole Brain® Communicator 4 How 1 Who

Need to understand impact they have on profitability of business 3 What 2 Why Need to understand impact they have on profitability of business Main points to get across Competitive market forcing New work practices Need to do things differently next year Facts to get across? Industry/Economy Organizational Issues Need to improve The Whole Brain® Communicator Explaining the Corporate Objectives to My Staff Mostly long-term employees Average age 45 Variety of profiles, mainly A/B Tend to be conservative, production driven, concerned about output and quality Series of small group meetings Present facts, figures and big picture Ask for commitment Answer any questions openly Do quickly, all in one week e.g. Industry/Economy More competition 3 new players in market $$$ against overseas markets Organizational Issues Sales 10% Prices 8% Production 5% Quality 10% 4 How 1 Who

Plan and Prepare a Policy Statement 3 What 2 Why The Situation: Plan and Prepare a Policy Statement 4 How 1 Who

ChatAbout Topic List to Chose From Buying a house My career path Starting my own business Moving house Building a house The perfect Christmas The family vacation Educating the children Getting married A weekend away My favorite possession Doing the garden My best birthday The perfect dinner party Going camping Having children Cleaning the house The family finances Asking someone to marry you Writing a book

The Whole Brain® Communicator 3 What 2 Why The Whole Brain® Communicator 4 How 1 Who

ThinkAbout Communicating   Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.

ThinkAbout Listening   Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.

Module Summary We speak from our most preferred quadrant. We hear from our most preferred quadrant. Communication works well when people have the same preferences. Communication can become harder when people have different preferences. The best communication tends to be whole brained.

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