DEPENDENT ELIGIBILITY AUDITS Audit Process Tony M. Schy, Partner Chapman Kelly, Inc

The Process Planning Amnesty Verification Grace Period Service & Support Ongoing Audit

Amnesty Phase  Primary Amnesty Letter  Purpose  Rules of Eligibility  Who is Enrolled  Questions & Instructions  Reminder Letter (if required response)  Term Confirmations  30 Days

Verification Phase  Primary Verification Letter  Purpose  Rules of Eligibility  Who is Enrolled  Required Documents  Questions & Instructions  Reminder Letter  Final Reminder Letter  60 Days

Grace Period  Not Published; Not Endless  Last Chance Communications  Dealing with Non-Responders  Stragglers  Appeals  days

Customer Service  Link between communications & calls  Multiple sources of support  People/Groups  Electronic Sources  FAQs