Business Mentors Obtaining Discretionary Effort from Your Staff Phillip Rosebrook Business Mentors Phillip Rosebrook Business Mentors
Definition dis · cre · tion · ar · y adj 1.giving somebody the freedom to make a decision according to individual circumstances 2.given according to the merits of an individual case, rather than being provided or awarded automatically 3.able to be used as desired without any stipulations My Definition: Anything more than what is required for employment dis · cre · tion · ar · y adj 1.giving somebody the freedom to make a decision according to individual circumstances 2.given according to the merits of an individual case, rather than being provided or awarded automatically 3.able to be used as desired without any stipulations My Definition: Anything more than what is required for employment
Business Mentors Where to Start? Right people Right system Give tools to succeed Provide feedback Right people Right system Give tools to succeed Provide feedback
Business Mentors Hiring Proper screening process Good advertising Selection and interviews Always check references Performance expectations Job descriptions Quantifiable benchmarks Proper screening process Good advertising Selection and interviews Always check references Performance expectations Job descriptions Quantifiable benchmarks
Business Mentors Feedback 30/60/90 Reviews Annual performance appraisal 360 Review MBWA Formalized process
Business Mentors Informal Feedback Recognize worthwhile achievement Praise publicly and often Become a cheerleader Criticize privately Recognize worthwhile achievement Praise publicly and often Become a cheerleader Criticize privately
Business Mentors Stars
Business Mentors Communication Company Meetings One of the most important team building opportunities Overlooked element of organizational dynamics Impacts customers and employees Company Meetings One of the most important team building opportunities Overlooked element of organizational dynamics Impacts customers and employees
Business Mentors Company Meetings Company business Vision Goal updates Divisional reports Upcoming activities Company business Vision Goal updates Divisional reports Upcoming activities
Business Mentors Meeting Agenda Cont… New staff Introductions Victories Upcoming activities New staff Introductions Victories Upcoming activities
Business Mentors Events Create social evnts Involve families Community service Reward for goal achievement
Business Mentors Divisional Communication Team involvement Internal training Project reviews and assessment Divisional performance & challenges Team building Social opportunities Lunch as a reward Names, slogans, etc Team involvement Internal training Project reviews and assessment Divisional performance & challenges Team building Social opportunities Lunch as a reward Names, slogans, etc
Business Mentors Upward Mobility Allow staff to see a future Training opportunities Invest in your people Post openings Explain steps to move up Beware of Peter’s Principle Allow staff to see a future Training opportunities Invest in your people Post openings Explain steps to move up Beware of Peter’s Principle
Business Mentors Compensation Pay is important but not the most Pay at least average but not too much Provide incentives Make measurements clear Easy to understand Update status often Pay what you commit to Pay is important but not the most Pay at least average but not too much Provide incentives Make measurements clear Easy to understand Update status often Pay what you commit to
Business Mentors Company Culture Just the way we do things ‘round here Service and quality Provide work that employees are proud of Exceptional service can be a sustainable advantage Makes work fun How does your company “feel” Just the way we do things ‘round here Service and quality Provide work that employees are proud of Exceptional service can be a sustainable advantage Makes work fun How does your company “feel”
Business Mentors Community Involvement Give staff an outlet for service Allow staff a say in giving Create a balance - not too much Have a plan and budget each year Give staff an outlet for service Allow staff a say in giving Create a balance - not too much Have a plan and budget each year
Business Mentors Staff Quality of Life Issues “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar Financial education - Dave Ramsay Insurance Tuition reimbursement programs Scholarship program Counseling services “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar Financial education - Dave Ramsay Insurance Tuition reimbursement programs Scholarship program Counseling services
Business Mentors Leadership Positive Passion Smile and have fun Admit your mistakes Be humble Be a good citizen Be a person of virtue and company with values Positive Passion Smile and have fun Admit your mistakes Be humble Be a good citizen Be a person of virtue and company with values
Business Mentors What Kind of Boss Would You Want?
Business Mentors Benefits Longevity and experience New staff in tight labor markets Free agents gravitate to winning teams Better customer service Ever ask a carpenter to clean a wall or extract at 2:00 AM? Improved margins Employees work FOR your success Longevity and experience New staff in tight labor markets Free agents gravitate to winning teams Better customer service Ever ask a carpenter to clean a wall or extract at 2:00 AM? Improved margins Employees work FOR your success
Business Mentors Your Obligation as an Employer Your family Employees families Healthcare Retirement Children’s education Citizen of your community Your family Employees families Healthcare Retirement Children’s education Citizen of your community
Business Mentors Results Create a truly exceptional company Create a legacy for your family, your employees and your community Create a truly exceptional company Create a legacy for your family, your employees and your community