1 M otivation R ecognition C oaching of volunteers Prepared for Optimist International by The VIE Training Group – June 2003

2 Agenda: You as a volunteer manager Volunteer type Volunteer recognition approaches Volunteer Counseling

3 Assessing Personalities Psychogeometrics Pick your first and second most pleasing object No, this is not psycho-babble © IEEE 2002

4 If You Picked a Circle you Are: A lover Right-brained Smooth Accommodating Adaptive Well-rounded Social, people oriented A person who hates details Talkative

5 If You Picked a Square You Are: Uniform Balanced Organized Accurate A thinker A person who attends to detail A worker Left-brained Task oriented Analytical Linear Logical Sequential

6 If You Picked a Rectangle You Are: More flexible (wide base) than a square Not as precise as a square Left-brained A team player Cooperative Fair

7 If You Picked a Triangle You Are: Moving up A person who like to do several things at once A person who looks at all angles Mid-left-brained Task oriented, get to the point Power oriented A person who does things, Ready, Fire, Aim Temporary office of a rising young executive

8 If You Picked a Sine Curve You Are: Non-directive Like changes Intuitive l Right-brained l Open and flexible l Free thinking l Pictorial l Like changes l A person who leaves details for last l A person who lives by the adage, “Fake it till you make it.”

9 Managing volunteers is a “job” just like at “work” Detractors to success: Lack of clear goals and objectives Lack of recognition Failure to listen Lack of motivation Unacceptable behaviour

10 A volunteer expects certain things from his organization. These include: Consideration, patience, courtesy, cooperation Clarity, tasks they are capable of performing, relevant information Professional treatment, private constructive criticism Appreciation, sincerity, recognition, a positive experience Volunteers appreciate accomplishing tasks competently. This builds confidence.

11 Volunteering is usually motivated by: Achievement Power Affiliation Recognition Altruism

12 To succeed with an ACHIEVER: Ask for their help in setting the work pace and methods Give them challenging tasks that require efficiency Allow them to learn new skills or material Give them clear feedback on their performance

13 To succeed with a POWER oriented volunteer: Give them opportunities to direct others Allow them to implement changes Have them interact with other presidents, LtG, Governor Ask them how jobs should be done Give them tasks that need managerial skills

14 To succeed with an AFFILIATION oriented volunteer: Let them work with people Find tasks that require cooperation Give them off-task time to interact with other club members Allow plenty of relationship building time and activities

15 To succeed with a RECOGNITION motivated volunteer: Give work that can be completed quickly Let them be in positions of high visibility, in the community, on radio, TV, or in the news Award them with plaques, certificates, and public announcements of their achievements

16 To succeed with an ALTRUISTIC volunteer: Include them with others of similar values and goals Have them work with highly committed people Provide opportunities that revolve around accepted community concerns and Optimism in general

17 Recognition stimulates and maintains active involvement in an organization Recognition tailored to the type of person and his needs brings a greater return

18 An ACHIEVER will appreciate recognition in the forms of: Tangible awards (plaques, pins, badges, etc.) that can be displayed. Publicize specific accomplishments in the club newsletter. Offer assignments (committee chair, club officer…) that provide increased responsibilities Request suggestions/input and innovative ways to improve the club’s efficiency on goal-related decisions. Delegate entire responsibility, allow to set own pace. Introduce in terms of proudest accomplishments.

19 A POWER motivated individual will appreciate recognition in the forms of: Things that will be seen by people in authority, power, etc. That show achievements in club, zone, district newsletters telling of impact on people and programs. That offer opportunities to persuade others, interact with President, LtG, Governor and others in authority An impressive job title. That use him as a consultant in decision making. That evaluate performance in terms of personal importance

20 An AFFILIATION motivated individual will appreciate recognition in the forms of: Events in the presence of peers, family, etc. (banquets..) Announcements with his name/photo appearing in newsletters, on community bulletin boards … Cards that commemorate birthday, anniversary, other special events, Opportunities to greet and welcome new members, visitors. That evaluate performance/measure success in "people" terms. Praise the individual to friends and acquaintances You taking the time to talk, listen.

21 A RECOGNITION motivated individual will appreciate recognition in the forms of: Events in the presence of peers, family, etc. (banquets..) Tangible awards (plaques, pins, badges, etc.) that can be displayed That publicize specific accomplishments in the club, zone, district newsletters That offer responsibilities that afford opportunities to interact and be visible to the President, LtG, Governor and others in authority That praise the individual to friends and acquaintances

22 An ALTRUISM motivated individual will appreciate recognition in the forms of: Events of recognition of the organization (Board meetings, convention…) Awards for the volunteer of the year Life Members award

23 PROCESS: Need realistic expectations End result understood Observation Analysis Feedback Examples Repetition Tailored to the individual

24 Coaching Feedback: Specific Descriptive Needs of Receiver Capable of change Timing

25 Coaching Environment: Non-threatening Climate of confidence Mutual Trust Appropriate Location Timely

26 Coaching Skills: Observation Analysis Questioning Listening Demonstrating

27 Summary: Management responsibilities Volunteer types Motivation Coaching Net result : a more productive and happy Optimist