Bouncing Back and Moving Forward: How to Build Resilient Business Colleges that Promote Creativity and Innovation Jennifer Moss Breen, Director, PhD Program Director in Human Capital Management Stephen Linenberger, PhD, Program Director Leadership Programs Pamela Imperato, PhD, Dean College of Business 1

Agenda 1.Setting the context – challenges in higher education 2.Developing resiliency in yourself and others 3.Organizational initiatives that can encourage the development of resiliency in business colleges 4.Creating a resilient community – faculty, staff and students 5.Linking resilience to innovation and creativity 2

Resilience Defined Resilience: the capacity to “bounce back” from adversity and change “constructive reaction to disappointment and failure” (Friedman, 2007, p. 64). Lack of resilience: reactive leaders tend to blame, deny, or make excuses, ultimately impeding the follower’s ability to make sense of loss and then move on. 3

The New Educational Landscape New Modalities and Competition 4

Demographic Change 5 Period 1 (Past) Period 2 (Now) Period 3 (Future)Period 4 (Future)

College: Is it Worth It? The Daily Beast

Attack on the Academy  Mal-Employment: 37% of college educated workers under the age of 25 are working in positions that don’t require a degree (underemployed) - CNN Money, June 25, 2013  Millennial Satisfaction: 53% of all employed college graduates in their mid-20s and early 30s say they are “very satisfied” at work. …37% of comparably aged Millennials with a high school diploma or less are as satisfied with their job…” Pew Research Survey /  Federal College Rating System: ……to help students make smarter choices about higher.” CNNMoney August 22, 2013 Measures may include tuition rate comparisons, loan debt, graduation and transfer rates, the salaries of graduates  Ill-prepared, says who! “Graduate and employer definitions of ‘prepared’ differ, study suggests.” suggests/ Feb 2,

Becoming Resilient: The Stages (Stoner and Gilligan 2002) Stage 1: Disillusionment/Why ME! Stage 2: Reflection/Gaining Perspective Stage 3: Transformation/Reframing 8

Stage 1: Disillusionment (Stoner and Gilligan 2002) – Develop a strong support network and rely upon it – Take excellent care of yourself through healthy diet and exercise – Talk to others who can act as sounding boards, provide encouragement, and allow the leader to vent negative emotions – Allow those closest to you (i.e. spouse, partner, friend or sibling) to support and uplift you without encouraging self-pity or a depressive decline – Work through the disillusionment quickly and move on in order not to become immobilized – Attend to the business at hand and move on – Maintain a sense of humor, if possible 9

Stage 2: Reflection Spend time alone and in quiet introspection Seek input from others as to what happened and make sense of the adversity. Using reflection time to gain a broader perspective on the greater meaning of life, our position it the world, our personal value system and significance, and deepening our self awareness 10

Stage 3: Transformation “If I got through that, then I can get through this!” Cognitively reframe both the adversity and what we can learn from it. Continued reading and study Continued time in isolation Development of ‘rebound’ networks -- those that can support your intellectual, emotional and spiritual needs) Development of diversionary networks – those that can help you take your mind off the adversity 11

Encouraging Resiliency in Faculty, Staff and Students It starts at the individual level – Resilient people can teach others to be resilient – Affective (I am ok, I belong, I am valued) – Cognitive (beliefs, worldviews, I understand) – Behavioral (I can contribute, I have ability, I am competent) 12

Developing Resilience in Others (King and Rothstein, 2010) Feedback Stretch assignments Coaching Humor Reflection time Balance Mind/body connection Realistic expectations Learn from mistakes Seek solutions, not blame Help people understand why they resist change Contingency planning Create opportunities for social support 13

Building a Resilient Community Resilient individuals create resilient teams Resilient teams create resilient communities Workplace culture shift, over time Collective healing Collective learning Role Models at the top Champions at the bottom 14

Resilient Employees, Organizations, Communities build Resilient Societies Impact on Students Impact on Business/Industry Impact on the Broader Community 15

Links to Innovation and Creativity through Resilience Positivity Realism Energy Learning from Mistakes Space to reflect – create Intentional Practice Lack of blame 16