Employee Attitudes … Job Satisfaction

Job Satisfaction Definition: “a pleasurable feeling that ‘results from the perception that one’s job fulfills or allows for the fulfillment of one’s important job values’”

Sources of Job Satisfaction 10-14 Supervisors and Co-Workers reasons for satisfaction: share similar values provide support help to achieve goals

Sources of Job Dissatisfaction Characteristics of: the physical environment the social environment +

Sources of Job Dissatisfaction 10-11 Personal Disposition Negative affectivity—a dispositional dimension that reflects pervasive individual differences in satisfaction with any and all aspects of life

Sources of Job Dissatisfaction 10-15 Pay and Benefits Absolute amount of income Benefits package Pay structure Raises

Sources of Job Dissatisfaction 10-12 Organizational Tasks Aspects that affect job dissatisfaction Degree of Physical Strain Task Complexity Value of Task

Sources of Job Dissatisfaction 10-13 Organizational Roles Aspects that affect job dissatisfaction Role Ambiguity Role Conflict Role Overload

Source of Negative Behaviors -- Job Dissatisfaction Source of Negative Behaviors -- Tardiness Absenteeism Turnover Stress Burnout Theft Grievances Whistleblowing Decreased job involvement Lower organizational commitment

Model of Job Dissatisfaction - Job Withdrawal Process 10-10 Causes of Job Dissatisfaction - personal disposition - task and roles - supervisors and co-workers - pay and benefits Job Dissatisfaction Job Withdrawal Manifestation of Job Withdrawal - behavior change - physical withdrawal - psychological withdrawal - health problems

Consequences of Job Dissatisfaction behavior change physical job withdrawal psychological job withdrawal health problems